Genesis Casino - As yet anticipating on account check and £2,000 withdrawal to be handled
User: Taylor, Disputed casino: Genesis Casino, Status: RESOLVED, Amount: 2000 £, Published: 11.06.2019
Hi, I presented a withdrawal of £2000 across 3 seperate withdrawals on 27th May 2019. I was revealed to I expected to check my account which was reasonable enough, so sent my docs, a letter what I sent was a piece excessively old so I needed to go to the bank and get an announcement printed for verification of address which I did, they at that point said that my account was currently been examined by they're security group and withdrawals group yet can't give me any data or a time period. I won the cash reasonably, utilizing no reward's by any stretch of the imagination, every one of my records I've sent in are certified. I can't perceive what the issue is, it resembles they're attempting to discover any way perhaps not to pay out. Id simply like any assistance with this issue as I'm beginning to get somewhat stressed over it, thank you
Comments
13.06.2019
Taylor
It appeared to be yesterday this was settled on the grounds that they revealed to me I had been completely confirmed and the withdrawal would be prepared, but at this point I believe I'm obstructed from the online talk and can't get to it and can't get past on the telephone, and they won't answer to the messages either
14.06.2019
Taylor
Spoke to them toward the beginning of today and they're stating it's still with the administration office however won't reveal to me anything or a time allotment, truly am getting fretful with this club now
01.08.2019
KoiSlots
This grievance has been revived according to Beginning Gambling club solicitation and KoiSlots Objections Group might want to give it one more help out the two gatherings required into the debate coming to a palatable resolution.
01.08.2019
Genesis Casino
Dear Taylor,
Thank you for setting aside the effort to get in touch.
I have checked your account and can see that your withdrawal was at that point paid. I am sorry about the deferral in confirmation - this is on the grounds that there were some security checks being performed on your account. Anyway I am happy that everything has been settled for you now :)
In the event that you need whatever else please don't hesitate to send me a PM on here!
01.08.2019
KoiSlots
Dear @Taylor,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time period we will think about your issue as settled and your protest will be shut in like manner. It would be ideal if you remember that according to the AGCCS expressions giving updates in an opportune way is an unquestionable requirement.
Thank you for your cooperation.