Complaints
21 Dukes Casino - Deferred $1,180 payment
I stored USD800 at 21 Dukes Gambling club, make a little rewards of USD380. And afterward, I made a withdrawal of USD1,180.As common, I transferred my ID and service bill according to their prerequisite. The archives all endorsed and I mentioned my c...
RESOLVED Read more7BitCasino - Won't let me pull back my rewards in light of specialized blunder
Hey there,I played on tenth May 2019 at 7bit and won a higher sum at 7bit Gambling club. My reward is bet and my account is checked. I utilized my Visa for store, so they just offered me that strategy to pull back what is fine for me. I mentioned it ...
RESOLVED Read moreMegawins Casino - Didn't process my $450 withdrawal, won't state why
Hi, I have played twice into Megawins club last week.On first store they didn't include reward and prompted I need to make another store to get bonus.So,I made store for second time got reward for play,I played just Bonanza space and finished my meet...
REJECTED Read morePWR.bet Casino - Neglected to process £20 discount
I joined the gambling club on 07/01/2019 and erroneously attempted to put the word 'Mine' for the name connected to the charge card (which was in my name).This was in the end cleared up once I sent the verification of distinguishing proof over to PWR...
RESOLVED Read morePlanet 7 Casino - Won't pay my $5,000 rewards
I submitted rewards in the measure of $5,000 back in April of 2019. It has been more than two months. The gambling club said that the primary payment was endorsed for the first $2,500, short the reward and that the check is in transit. That has been ...
RESOLVED Read moreRizk Casino - Slowing down on a withdrawal solicitation of £1,000
I have utilized Rizk Gambling club for a couple of yea years. I have made stores and withdrawals. After my past withdrawal back in November 2018 my account was completely checked after I sent all the required documents.On Saturday 1/6/2019 I made a w...
RESOLVED Read morePokerStars Casino - Reports still not confirmed after 20+ days
the first time I sendt in the reports that was needed(i thought). following multi week I found a solution that they required one greater report, wich I provided that day on both email that said they required it in addition to I included it my account...
UNRESOLVED Read morePlanet 7 Casino - Anticipating more than multi month for withdrawal endorsement
I mentioned a payout of $1100 on April 28, 2019. I presented the entirety of my check records by May 3 and this was affirmed via Planet 7 out of an email dated May 7 2019. I have checked in at any rate multiple times with client care just as having t...
RESOLVED Read moreWild Vegas Casino - after 80 days my withdrawal is as yet not prepared
I presented a withdrawal on 3/15/19. It was chiefs affirmed on 3/28/19. It was for $540 less the reward all out was application. $387. I conversed with 8 rep. every decent individuals yet no assistance. I considered multiple times no answer. I conver...
RESOLVED Read moreRembrandt Casino - No reaction, no payout
On 24 May I mentioned payout and presented the necessary reports for account check. On 25 May I got a solicitation for name confirmation: I reacted inside a couple of hours. Just on 28 May I got affirmation that my account was refreshed. Today 30 May...
RESOLVED Read moreCool Cat Casino - Not paying full measure of rewards notwithstanding the permitted 50,000 x wager ma...
I played Abundant Fortune and dominated the 8 match free component, on the fourth turn I won the big stake of 14 Brilliant Seals which compares to $9,520 win, anyway the system concocted a blunder saying most extreme big stake permitted and bobbed me...
RESOLVED Read morePokerStars Casino - Payment of €45,500 deferred for well more than 20 days now
Hi. Great morning to everyone. As it has been common recently among the clients of PS (even the individuals who take the longest time) we feel overlooked by the client assistance. I made a withdrawal to my ledger of 45500 € 20 days back, well, it i...
UNRESOLVED Read more24Bettle Casino - Postponed cashout, faltering reasons
Amount: 2890€After it took me like fourteen days to fulfill the requirements of the 24bettle account check group (they mentioned 3different evidences of adress and a pdf bank explanation which I needed to pay for cause my bank as a rule doesn't off...
RESOLVED Read more24Bettle Casino - Withdrawal pending for over 72 hours
Hello KoiSlots staff en every other person visiting KoiSlots.com.I got no store freespins from 24bettle and made the betting. Won 30 euro and mentioned a withdrawal. The withdrawal is on 'pending' for more than 72 hours.The store I made was quick , i...
RESOLVED Read moreSlotzo Casino - Attempting to defer my withdrawal of £2,000 pounds with no explanation
Hi there,So to clarify as much simple I can and sort story, ive been playing on slotzo club and I won the measure of 2000 pounds before this success ive been each other sums which ive mentioned withdrawal because of postponement of site to process my...
RESOLVED Read moreSilver Oak Casino - Pending payments since February
Hi, I have 4 withdrawals pending since February. I have mentioned through visit that they be joined to the most extreme withdrawal sum as there so late. I have been paid in the past however simply need to be paid the entirety of my Febuary withdrawal...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.