Cool Cat Casino - Not paying full measure of rewards notwithstanding the permitted 50,000 x wager max win rule

Hi Loot -
Ok...this one won't be such snappy and simple for me. I will must have this investigated and it will take a touch of time.

Please give me a couple days...

Tawni

Thanks Tawni
Appears to be exceptionally weird and almost no clarification, perhaps a system blunder of some sort?

Respects Rob

Hi Ransack -
The purpose behind the little clarification is truly straightforward - we simply don't go over this kind of thing with any consistency and we need to check in a few zones on this.

I despite everything don't have answers yet, however hang in there...I guarantee I will have answers for you.

Tawni

Plaese let us realize it appears to me truly straight forward calculation

Hi Burglarize -
I have answers! :- )
The accompanying data originates from our Payments Supervisor, so I'm basically sticking everything with an end goal to not screw this up...

"So before I start I simply need to build up something, he referenced he won a bonanza. That isn't right. He didn't win a bonanza. He hit rewards indeed, yet not a big stake. Presently with that built up here we go with the explanation:

1. Payment top guideline: The greatest payout for a paid turn is multiple times the base wager. (which the client himself knows of).

2. Pay table: The wager multiplier is 1/88 if wagering on 5 lines.
3. Client's down play and base wager:
Client did a wager of $8.80, with 5 lines, as built up in the standard above since it is 1/88 this implies we do the accompanying math $8.80/88 = $0.10 this characterizes the all out wager per turn.
4. According to govern #1 the greatest payout is the 50,000 the base wagered, since the base wager per turn is $0.10 this equivalents to $5000 max payout.

5. He wins $44 with the main game (same one that gave him the free twists), at that point $76 with one of the free twists and afterward he hits the Five Jade Seal Brilliant. Remember that we have to include the $44 and $76 to the all out most extreme payout (he has $120 in rewards so far).

6. He hits the Five Jade Seal Brilliant, which as observed by the client has a payout of 680, since he is wagering $0.10 per turn the payout is 680 * $0.10 = $68 will be granted per each triumphant combination.

7. The complete winning mixes for the Five Jade Seal Brilliant where 108. This implies the absolute rewards where 108 * $68 = $7344.

8. Since the payment has a top of $5000 and the client had just won $120, at that point we have $5000 (max payout) - $120 (rewards up until now) = $4880. This is the maximum payout he can get from the $7,334 and that is the sum the system paid."

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I trust this clears things up...

Tawni

Dear @Teagan,

Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time period we will think about your issue as settled and your objection will be shut as needs be. If you don't mind remember that according to the AGCCS expressions giving updates in an auspicious way is an unquestionable requirement.

Thank you for your cooperation.

I'm Sorry Tawni that is off base,
the base wager is $8.88 the multiplier is 50,000 increased by Base wagered, not 50,000 x each division of the wheel per spin.
50,000 x 8.88 is $444,000, This is the Most extreme payout.

It is absurd that a game has a roof of $5,000 for max payout.

Please re-check as I am sure you lack the right data for this.

Rob

Hi Burglarize -
I'll see what I can do. ;- )
Tawni

KoiSlots Grievances Group has quite recently broadened the reaction time span with an additional 96 hours trusting that Cool Feline Gambling club the board will before long hop in with a report on this complaint.

Hi Ransack -
Ok...let's check whether this makes more sense...

Taking a gander at the connection, you'll see that the system shows the wager multiplier for 5 lines is 1/88. This characterizes the base bet.

On the off chance that you bet 8.88 for 5 lines that implies that it is 8.88/88 which equivalents to 0.10 the base wager. It shows up you are believing that the base wager is $8.88- - you have to do change it as indicated by the multiplier.

I trust this clears things up for you.
Tawni

No that is to do with the pearl which is the multiplier, there was no pearl associated with this, that is in the event that you play max wager the pearls esteem is 5 times.
The truth of the matter is straightforward, the game can't have a roof payout of $5,000 becuase I was playing MAX wager and I got an arrangement that has a payout of that was far higher than that in addition to it didn't have the Pearl 5 x multiplier which would make the otential for it to be multiple times higher than that.
The game can't have a roof payout of $5,000.

Rob

KoiSlots Grumblings Group has been educated that Cool Feline Gambling club agent probably won't have the option to react to continuous objections until Tuesday, ninth of July, in this manner the time allotment is being stretched out with another 96 hours.

Dear Cool Feline Casino,

Please let us know whether there's some report with respect to this case.

Hi Loot -
Please allow me 10 minutes to answer - I'm simply getting in for the day.

Tawni

Hi Burglarize -
I've gotten the accompanying message with respect to your last reply:

"Again this is the client misjudging the game, it isn't that the game itself has a roof of 5k but since of the base wager of the client that was the roof for his payout."

I truly trust this clears things up...

Tawni

Dear @Teagan,

Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time period we will think about your issue as settled and your grumbling will be shut as needs be. If you don't mind remember that according to the AGCCS expressions giving updates in an opportune way is an unquestionable requirement.

Thank you for your cooperation.

KoiSlots Protests Group has been educated by the player by means of email that their grievance has been effectively settled.

The case is by and large authoritatively shut now.