Complaints
Genesis Casino - Voided withdrawal because of retroactive account ''examination''
I had a go at pulling back around £1505 from my account (Uncertain of accurate sum as my account is currently blocked) path back in December 2018I got the connected email on December second saying my account was confirmed now and any withdrawals wou...
RESOLVED Read moreCool Cat Casino - Declined Payment of $100
I've been hanging tight since Feb for an express withdrawal. It was demonstrating that it was prepared not long ago however now it is done appearing. Rather I got the message on my withdrawal screen which isn't right as I followed the terms and state...
RESOLVED Read moreAfriCasino - Postponing payment for the subsequent time
Good Day Ask Card sharks TeamI have laid a protest against this Deceptive Club before.After all they have messaged me again with void guarantees and a R500 money to my account and guarantee after I sat tight 3 weeks for my past withdrawal that they h...
RESOLVED Read moreDiamond Reels Casino - Bitcoin payment declined
I began playing on October 2018 after about a month I won my first win of $13,500 , following multi month I got $10,000 paid by bitcoin , Now they are professing to have a "bitcoin" issues, Anyway I discovered that they are paying different players, ...
RESOLVED Read morePlanet 7 Casino - Report confirmation issues
After presenting my ID a few times the gambling club is declining to acknowledge it expressing they require drivers permit or visa. As my permit is precluded I can't give A present one, just my terminated permit which has the significant subtleties a...
RESOLVED Read morePlanet 7 Casino - Withdrawal demands postponed
Hello I submitted 2 solicitation on Feb 27th both for $2,000 I split the solicitation equally because of limitations on the gambling club site about sum that could be pulled back. Presently 1 of the 2 payments was endorsed and a week ago I was at las...
RESOLVED Read moreSilver Oak Casino - Postponing my withdrawals
I won 8600 dollars back on the thirteenth of Spring and mentioned 3 withdrawals in the measure of 2500 each and a fourth withdrawal for 1100 for each the arrangement at silver oak for as far as possible on bitcoin. They are as yet pending. I then dro...
RESOLVED Read moreCasino Sieger - As yet hanging tight for withdrawal mentioned weeks back
I made my first withdrawal at the 3th of walk. tenth of walk my withdrawal was confirmed. I promptly made a withdrawal (700eu) on the tenth of walk. It took seven days to favor my withdrawal. They disclosed to me that I would get the cash a week ago ...
RESOLVED Read moreRaging Bull Casino - Deferred payment of $7,500
I have been playing Seething bull since 2018 and have just had a payment (which was additionally postponed) so I know my records and subtleties are fine. I had a day of reckoning with a success of $7,500 and due to the $2,500 withdrawal limit I neede...
RESOLVED Read moreb-Bets Casino - Withdrawal more than 3 weeks deferred
I had a withdrawal endorsed on second Walk. All records were checked before the second. Following a couple of days I went on live visit to see were the cash was. They instructed me to hold up until the ninth. No payment got and they disclosed to me i...
RESOLVED Read morePlanet 7 Casino - Payment not handled on schedule
Have requested withdrawal to be processed..there rules are 7 business days, it's been 9 business days. Have had issues at this gambling club before moreover. It's just $500 buts its my $500. It takes everlastingly to get anything from them, continue ...
RESOLVED Read moreDreams Casino - Declined payments
My Name is Tiarnie < family name expelled >, I'm a part at Dreams Casino.User Name Bluelotus1Last year in december I was fortunate enough to have won a generous measure of cash. My archives have all been checked and my bank subtleties have been...
RESOLVED Read moreWinner Million Casino - Non responsive respects withdrawal
Hi, I have kept at Victor million club and won 800 euros yet the withdrawal has been sat pending for about fourteen days at this point and all types of contact have demonstrated lethargic however the site has an opportunity to in any case send limite...
RESOLVED Read moreBet It All Casino - Store limits disappeared
On 15.1.2019 I mentioned a store breaking point of 100€ week after week at Wager Everything. Since I felt a compelling impulse to play progressively after my withdrawal handled and felt I expected to control myself. They affirmed in live visit that...
UNRESOLVED Read moreMr.Bet Casino - Declined payment from birthday reward
On 27th of september 2018 I got a glad birthday email from mr.bet, saying I got 100e reward cash for my birthday. Rather than the said 35x betting there was 105x betting, which I requested that the help fix however nothing was done in 3 weeks so I be...
RESOLVED Read moreSvenbet Casino - Withdrawals not paid out on schedule
Hello!I have enormous pull back issue with this gambling club. I made account this site 28.12.2018, at that point I'm made hardly any stores this site and made not many pulls back and first all going fine, they paid out my pulls back previously howev...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.