Complaints
Bodog Casino - Withdrawals postponed well longer than a month
I have been utilizing Bodog for most likely around 4 or 5 years now. Typically utilizing just games wagering yet from time to time I will utilize the gambling club. Well at last over the most recent 2 months I had a decent success. Every one of my co...
RESOLVED Read moreIndio Casino - Postponed Payment & No Reaction
I've been an ordinary player at Indio Club for many years now. I've never had any issues separated structure the last not many months.Even the prior payouts were made however postponed by a couple of days (which is acceptable)But now the combined an ...
UNRESOLVED Read moreZig Zag 777 Casino - Postponing my €400 withdrawal
I caused a withdrawal of 400eur on third of May to and transferred all the reports that day. My account was checked a similar day also. In any case, it has been 13days as of now and I haven't got my cash. Their terms state they process the withdrawal...
RESOLVED Read moreBonanzaGame Casino - Payment of $2,027 taking over multi year currently, still got just 50% of it
Hello, I need to gripe about Bonanza Game Club. I attempt to get my cash exceptionally significant time-frame. I will reveal to you the subtleties. I played on Bonanza Game Gambling club multiple times in June, 2018. My equalization after the finish ...
RESOLVED Read moreExtra Vegas Casino - Sitting tight seven days for my payment
I have continually been in contact with additional Vegas My cash $600 was affirmed on the ninth of may I have continually messaged & been on live talk The pardons are it's there time zone it's really 8 days so ought to have been in my account now...
RESOLVED Read moreAstralBet Casino - Slowing down check and not addressing my concerned inquiries
HelloI have been accepting "join currently" email offers from Astralbet since 2017. I at long last enrolled and played with their welcome proposal on April 17th.On my third store I won about 7000$ playing a couple of games. I mentioned my withdrawal ...
RESOLVED Read moreGenesis Casino - Postponed/not handled withdrawal
Dear,Can you please help me. I won 12.000SEK and approved my account to which they affirmed my account was approved 6:th may 2019. See connected records and email-discussion. (The measure of 1.900 SEK is transfered and ok)After 5-7 days I composed an...
RESOLVED Read moreFantasino Casino - Not handling withdrawals
I won £1,872 with Fantasino and attempted to pull back on the seventeenth May.I then sent my confirmation docs which were acknowledged. Now throughout the previous 10 days Fantsino have asserted they can't send withdrawals in light of a 'specialized...
RESOLVED Read moreLeoVegas Casino - Account bolted for over seven days without an explanation
Hello,Last Thursday I have made a store of 1200 NOK to LeoVegas gambling club, I got reward 150% which I effectively bet playing Jimi Hendrix opening. After that I played more and thus I had 90k NOK on balance. My account was locked.I have sent ID, S...
RESOLVED Read moreRich Casino - Deferred $1,900 payment
My $1900 withdrawal demand was on 29/04/19 at that point affirmed on 03/05/19.Their live talk has been reacting decently fast on this issue, notwithstanding, my triumphant cash has never been transferred.I made a various requests (around multiple tim...
RESOLVED Read moreBetzest Casino - Looking out for a €260 payout since Spring
Good day. I mentioned a withdrawal on 03/27/19 (sum - $ 260). 1.5 months went from that second, I didn't get the cash (screen capture of the account and exchange history in the connection). I continually write in help (screen captures of the most rec...
RESOLVED Read moreBetsson Casino - Postponed payment - one month
Hello KoiSlots TeamI did a withdrawal wire move exchange on April 23,2019 for $3600 US . The exchange has been endorsed from their end after I presented all the vital archives and KYC procedure and I got messages affirmation for supporting KYC and ex...
RESOLVED Read moreDrift Casino - Won't take care of my store after blocked account
Sorry for terrible english.I was attempting to whitdraw 75E and I get from float club answere that "Your account will be obstructed for manhandling the reward strategy of our casino"I have store there 18,45 E in BTC system. I think I konow whay they ...
RESOLVED Read moreSlotJoint Casino - Slowing down account check and payment
On the twentieth og may I pull back €2000. I contact client care to ask what records they require. Customer administration answer on the twentieth " Clara 08:10:56 pm Hi, congrats on your success. If you don't mind sit tight for the Check email to ...
RESOLVED Read more24Bettle Casino - Deferred payment since May-16
Withdawal solicitation of 900 EUR on May-07. Takes a great deal of days to the confirmation procedure. Toward the end I got an email on May-18:" I can see that the payout of 900 euro you mentioned has been moved on 16.5.19. It will show up from 2 to ...
RESOLVED Read morePrism Casino - Over-deferred payment
I withrew $2240 on 24/2/19, which was aooroved on 10/4 following one and half month. I have reached so often since that to pay however nothing occur. there is constantly a reason. As terms and condition , there is restriction of one payment one every...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.