Complaints
Slots Plus Casino - Have not gotten reserves yet
I presented a withdrawal for $540.00, it has been fourteen days and I have not gotten my payment yet. So I'm trusting in the event that I post here It will perhaps accelerate the procedure. I was informed that I will get my payment whenever they do a...
RESOLVED Read moreUnique Casino - Postponements in payment
First of all, This is my first grievance. I was playing in this gambling club on 10.06 first time, I had the option to win 750e. I send all the records around the same time, Remarkable on the talk said that "Archives you submitted carefully will be h...
RESOLVED Read moreRuby Slots Casino - As yet looking out for payouts since April
I have been a dedicated and dependable player to Ruby Openings for more than 10 years now. I have consistently had payouts that took longer than the terms of administration times, I generally felt it was expected to being a US player. My last payouts...
RESOLVED Read moreCasoo Casino - Disregarding issue betting issue
I clarified a few times that I have a betting issue and need my account shut. They overlook my ask for and send me more focuses to play with and lure me to keep playing. I have lost 6-700 euros after I mentioned to be prohibited. I did everything sup...
RESOLVED Read morePlanet 7 Casino - Deferred Payment & Postponed Endorsement
Hello. I'd prefer to begin by saying that II comprehend that my deferral isn't as noteworthy as a portion of different grievances that I have seen, yet it still my issue and it concerns me. On May 23 and May 24 I mentioned a withdrawl on every day in...
RESOLVED Read morePlanet 7 Casino - Slow check and payments
Payout affirmed on 4/10 for $2100 was told they were not conveying watches that I ought to do a wire move. I have sent the data expected to Michael < last name expelled > he everything was acceptable aside from I have to send a superior image o...
RESOLVED Read moreVegas Casino Online - Non payment of withdrawal
Submitted a withdrawal demand and was told it would be prepared inside 3-5 days by client care. The paymwnt was declined on the grounds that I expected to confirm my account so I sent them the mentioned the docs and held up a week and came to pull ou...
UNRESOLVED Read morePokerStars Casino - Account limitation issue
hello since I dont recognize what else to do i am recording my grumbling here as being overlooked by pokerstars. pokerstars confined my account because of check strategies i ve sent all the archives they required and as 4 days have passed and still n...
UNRESOLVED Read moreFrank & Fred Casino - Withdrawal still not got
I've been going to and fro with help since the eleventh of may, first I was told there was a 5-7 days delay, and that typical withdrawal times took 5-7 days, so I would need to look out about fourteen days for me to get my sum paid out, anyway when I...
UNRESOLVED Read moreSlotsMillion Casino - Withdrawals deferred, once more
I am standing by and by for 2 payments from slotsmillion. The primary payment was affirmed and handled on the 4/6/19 for $425 and the second on the 11/6/19 for the measure of $425, altogether $825. I have quietly held up the most extreme measure of b...
RESOLVED Read moreDream Vegas Casino - Rewards appropriated because of muddled extra terms
Hi there,I was trusting you all could assist me with my issue. I stored $150 and got a $60 reward at Dream Vegas. While playing through my betting prerequisites I purchased a reward include for $80. This element was for the game Inheritance of Ra. My...
RESOLVED Read moreSvenbet Casino - Too late with payment
Hello KoiSlots,I trust you can support me. June 11 made a payment at Svenbet of 434.14 euros and have not gotten any cash in my financial balance. Different messages sent without reaction. As indicated by the conditions, they should pay following 48 ...
RESOLVED Read moreMrVegas Casino - Withdrawal not paid after solicitation
The date of the episode - 7/6/2019I am expected the accompanying from the above gambling club: Withdrawal number: 694327Amount mentioned: £3178.98Withdrawal demand date: 6/7/2019I have sent a few solicitations for my cash just as the confirmation ar...
RESOLVED Read moreSlots of Vegas Casino - When you going to pay me?
Hi! In the wake of presenting all reports for check on 17.06 I have no affirmation. I have 2 pending withdrawals (2500$ and 2300$) and I will get a kick out of the chance to realize to what extent is going to take for this cash to be in my Account.af...
REJECTED Read moreSplit Aces Casino - Refusal to process withdrawal due
Having utilized Split Aces Gambling club intermittently in the course of recent months or something like that, I sufficiently gathered to need to make a withdrawal of assets. In the wake of mentioning my withdrawal, I was requested various reports an...
RESOLVED Read moreMaChance Casino - Not ready to process withdrawal of €470
Hi,Machance gambling club isn't tolerating my second withdrawal.They have been slowing down it for 4 days at this point and when I contact client assistance the main thing they state is that they will request that the money related division speed up....
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.