Complaints
Raging Bull Casino - Loathsome involvement in payments up until now
I have sent every one of my archives in upon the arrival of the withdrawal on the 26th of April, and the WDL is as yet not affirmed. I did another withdrawal a week ago and they are requesting that I send all the records once more, despite the fact t...
RESOLVED Read moreRuby Slots Casino - Payments not sent to processor
I have two exceptional payouts by means of wire move that have been affirmed by the gambling club yet still can't seem to be paid out, in actuality they have not been sent to the payment processor yet despite the fact that it is a long ways past the ...
RESOLVED Read moreSpela Casino - Store not credited
I as of late opened an account with Spela Club and made 5 etransfers altogether. The initial three etransfer went off effortlessly, tragically, the last two stores not really. On May 15, 2019 I made an etransfer store of 60.00, nonetheless, after num...
RESOLVED Read morePokerStars Casino - Withdrawal of $15,850 put on pause, no reacting on my messages
Hello. I'm playing pretty much consistently on Pokerstars, fourth of May 2019 i've made a store and won up to practically 17k$, 11k$ on openings and the lay on poker. sixth of May 2019 I got the money for out 15850$ I knew there was a 72h Handling ti...
RESOLVED Read moreRaging Bull Casino - $2500 payment deferred
Hi, I am composing this grumbling as I am going round around and around with live visit and absence of correspondence through email with payments department.I had a success and wire move was endorsed 2/8/19 ( piece connected ). More than 2 months aft...
RESOLVED Read morePlanet 7 Casino - Postponed payment 2 months
HI I have been hanging tight for a payment for 2 months. I have been given a great many reasons. They said they have sent it multiple times. All archives were endorsed again early April. I am really not content with what they are doing. I likewise ha...
RESOLVED Read moreIntertops Casino - Denied payment - Account shut following 1 Year game play
I have played on this club more than one year(Registration Date : 10/2/2018,) and I have never had an issue. This time I have kept to them more than 8500 and I have gotten 6500 from them with no problem.After a success 2307 USD before some days(20/04...
RESOLVED Read morePokerStars Casino - Bolted account for 3 weeks
Hi, I have been 3 weeks with my stars account close with no explanation and no one answer my messages, this is incredible...When I attempt to play it says "your account has been twmporaly limited pending a normal security examination. I have been 8 y...
RESOLVED Read moreRembrandt Casino - Endorsed yet genuinely deferred withdrawal of €1,800
Hallo,I experiencing issues accepting my endorsed payment from Rembrandt Casino.Delayed withdrawal aggregate of 1800€. Record check has been completed.Contacted a few times visit with administrator they will continue to payment despite everything g...
RESOLVED Read moreCloudbet Casino - Two Payments Postponed
I have 2 withdrawals pending. One is from May 11, 2019 - 6:33am - Sum = 0.8 and another May 13, 2019 - 10:22am - Sum = 2.13Their rules shows withdrawals take 24HRs, Live talk encouraged to keep reviewing at regular intervals. It has now been 4 days n...
RESOLVED Read moreSlots of Vegas Casino - Payment of $777 not got at this point
Sorry if this is a recurrent accommodation, I truly dont know whether my last one was sent ,since I dont see it recorded and needed to enroll, yet anyway my payout was sent to processor 4/16 check $777 (after fees).a month later and still no check or...
RESOLVED Read moreCloudbet Casino - Payment delays
I have parity of 3.37 BTC on cloudbet, in addition to a withdrawal of 0.900 BTC which has been pending for more than 72 hours. I have experienced check. Cloudbet are currently overlooking my messages. In live talk they state "simply show restraint". ...
RESOLVED Read more21 Dukes Casino - Proceeded with deferrals and reasons - non payment of withdrawal
I have been attempting to get my first withdrawal with this gambling club prepared in an opportune way, yet it appears steady slowing down, reasons, and postponements are a typical topic. I was an endorsed (with all archives acknowledged) confirmed a...
RESOLVED Read moreJetbull Casino - Postponement and Misdirecting Pull back Procedure
The reason I chose Jetbull Gambling club was a result of the bank move pull back alternative they offered . This is the technique I use to pull back assets in the event that I am so fortunate to win. I was lucky and won $800 Canadian on April 25th . ...
RESOLVED Read moreBetchan Casino - Postponed $15K+ payment
Hi my name is hewa < family name evacuated >, and I have stored in betchan multiple times 2000 usd and 2000 usd , and I have won and in my parity there are 11,720 USD and 4000 USD in withdrawal demand that are pending. I have sent all records t...
RESOLVED Read more22bet Casino - Slowing down account confirmation and payments
Hello.I play at 22 bet.On 25 April my account was checked correctly.On 26 I win enormous win on opening Bird of prey Huntress.I make a witdraw of 5k sucessfully.When I attempt to make more witdraw they ask me again records to verifie account.I sent i...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.