Complaints
Svenbet Casino - Postponing payment more than 10 days
I am completely checked after fairly moderate confirmation process. After that I made a withdrawal of 1000€, however it has been pending more than 10 days. Taken a stab at asking live visit and they said they will contact fund office, however I did...
RESOLVED Read moreRaging Bull Casino - Declined my $600 pull back and denied my entrance
I won $600 around 7 weeks prior and Seething Bull gambling club has wouldn't pay and disavowed my login. I was recently told my assets were sent through and after a lot more messages I squandered it was rejected.Here is an email to show they were pay...
RESOLVED Read morePlanet 7 Casino - Not Handling Withdrawal (Completely Checked)
Well, I will attempt to be brief.Have played at Planet 7 for a month or thereabouts and have made a lot of stores of which I've generally lost.Played close to the finish of April (utilizing a reward code) and lucked out. Had my parity up to around 2k...
RESOLVED Read moreVegasHero Casino - Slowing down account confirmation and £5,000 payment
i won 5000 beats on the openings, when I attempted to pull back I needed to confirm myself, reasonable enough.my issue is that I presented my records right around seven days prior, it says in there faq that it could take as long as 72 hours, yet its ...
RESOLVED Read moreFaustbet Casino - Slowing down confirmation and my withdrawal
I have sent every single required archive first time 6 days back to a right email address for check. Still no answer. Live visit trying to say to pause. I got some information about the issue and they instructed me to send email to a similar help ema...
RESOLVED Read morePlayamo Casino - Withdrawal demand for 500 AUD as yet pending
After an exceptionally work serious confirmation process, I figured out how to get a couple of accommodating help specialists who had the option to disclose to me why my withdrawal demands continued being dismissed. It worked out that I couldn't util...
RESOLVED Read moreThe Grand Ivy Casino - Confirmation process evidently finished yet account is still bolted
I have finished the check procedure was sent an email affirming it is totally affirmed and my account has been refreshed on eighteenth of may My account is as yet shut twentieth of may I have spoken too the talk office a few events yet continue revea...
RESOLVED Read moreCasino Joy - No discount of parity after gambling club shut my account
Casino Delight shut my account since I self-avoided at a sister site, beginning. I had a parity staying in my account of a few hundred dollars. Regardless of affirming they would discount the cash, and me sending through the subtleties they required,...
RESOLVED Read moreUnique Casino - Not paying out my rewards
unfortunately I have a major issue with remarkable gambling club. I have been sitting tight for over about fourteen days for the confirmation of my account, just as the payment of my cash. in the email I got was only ID card and verification of addre...
RESOLVED Read moreCloudbet Casino - Postponement in payment of 20.5 BCH
Made a store in BCH (about 4.5) - lost them all. At that point kept again around 5 BCH. At long last account balance was indirect 20.5 BCH. Made a withdrawal - after around 24 hours it was dropped and I was requested a telephone number to affirm. Aft...
RESOLVED Read moreRuby Slots Casino - Proceeded with postponed payment
I have been in contact by telephone, and by email, the call that I made to client support, they exhorted me that once I present the entirety of my records, at that point I would have the option to withdrawal my rewards, that was around three weeks ba...
RESOLVED Read morePokerStars Casino - Won't discount my store after declined account check
I have made a store of 230 Euros and after as I needed to play, I was shocked that my account was bolted. Than I got an Email that I need to check my account. I requested that the club discount my store however they refused.Now I would prefer not to ...
RESOLVED Read moreCloudbet Casino - Postponing Bitcoin Cashout
I stored on various occasions at cloud which was aggregate of more than 0.4 btc! Be that as it may, everytime I have lost. They never did any checks or anything! But now they are declining to pay my 0.667 btc which I won. They are taking until the en...
RESOLVED Read moreRuby Slots Casino - Postponed payment/outright lies
Withdrawal demand submitted early march,after postpone it was at long last endorsed on 3/20. They express a 7 to multi day Most extreme after approval.i have reached them ordinarily and they give me similar untruths everytime expressing it will be pa...
RESOLVED Read more888 Casino - Account crippled with 448 EUR in it
I got the 15 euro no store reward and I figured out how to win 448 euro I played genuine the reward and needed to pull back, just for me to discover I unintentionally composed an inappropriate year of my birthday, I called about that and they fixed i...
RESOLVED Read more7 Spins Casino - Due payment not got on schedule
Not typically one to grumble yet I feel this club has taken it excessively far this time. I was told after I presented my payout the second time that I was picked to be arbitrarily checked again by 7spins, I was told the procedure takes a maximum of ...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.