22bet Casino - Slowing down account confirmation and payments

User: bkulas, Disputed casino: 22bet Casino, Status: RESOLVED, Amount: 11530 €, Published: 17.05.2019

Hello.
I play at 22 bet.
On 25 April my account was checked correctly.
On 26 I win enormous win on opening Bird of prey Huntress.
I make a witdraw of 5k sucessfully.
When I attempt to make more witdraw they ask me again records to verifie account.
I sent it again.
I have 11.530€ on my account.
I trust you can assist with getting a solution

Comments

17.05.2019
22bet Casino

Hey, dear bkulas!
we are checking your issue at the moment
will hit you up soon!

Best regards!
22BET Team

17.05.2019
22bet Casino

The issue - we despite everything got no screen capture from your skrill acc
to check your skrill acc in our system !
so when you send it - if all is well you will have the option to pull back with skrill.

Best regards!
22BET Team

17.05.2019
bkulas

The gambling club solicit me secrenshot from my Skrill account.
One the past email they dont request that.
I simply send ir today and Im holding up for
The account validation.

18.05.2019
bkulas

Update.
Change I send the screen capture from my Skrill account I got an email
To send a Skrill PDF from my account.
Hanging tight for account validation...

19.05.2019
bkulas

Hello again.
Yesterday I send the Skrill PDF to confirm my Skrill account.
Hanging tight for a club reply.

21.05.2019
bkulas

After sent the Skrill account now they need a photograph with an id archive in my hand.

21.05.2019
bkulas

Just sent it

22.05.2019
bkulas

After sent 3 picture the answer was send another with more quality!

What a dificult they put on everything.

To make stores no dificult at all

22.05.2019
bkulas

This is the photograph I sent it again.
Do you believe is awful quality?

24.05.2019
bkulas

After sent 4 pictures to affirm the id the appropriate response was we are verifie your account, it would be ideal if you hang tight for the answer.

16 days to verifie the account and each time I send an email they demand new documents.

24.05.2019
bkulas

New mail got from security.

Please send skrill screenshots.

I previously sent it multi week ago.

I send it today again!

What they do to postpone verification!

They ask archives who previously sent it!

24.05.2019
22bet Casino

Dear bkulas, security office approached you for screen capture
where we could see the subtleties like the email and individual data
of account holder, and you've sent us the exchange history.

Best respects
22BET

24.05.2019
bkulas

As you can see I send the account details.

24.05.2019
bkulas

I simply sent all that they ask.
They just dont confirmed account because
They dont need do it.
Archives and more reports just to postpone account verification.
Im sure in the event that I dont have any cash on account the check was finished long time ago.

25.05.2019
bkulas

New email received.
Now they need again the skrill exchange history.

Im tired of this!!!

I need to concede I was SCAMEDD BY 22 and I never get my account confirmed and cant make any witdraw!

Right around 3 weeks sending and sending rehash documents!!
My last sending documention.

27.05.2019
22bet Casino

Dear bkulas, our security office gave you the guidance
what screen captures do the need, I will post it here additionally -
"Dear customer,
Please furnish us with the screen shots of your Skrill account, the tabs: ''Settings'', ''Individual information'', ''Account cutoff points'' and ''Cards and Bank Accounts''
Send us the screen shot from your Skrill e-wallet demonstrating the stores made to Your account.
If it's not too much trouble mind, we should see the email address pegged to your Skrill e-wallet on each print screen.
To check the information you ought to send screen shots in the full-sized variant of windows without cutting the top and base panels."

Best regards!
22BET

27.05.2019
bkulas

I simply sent it again.

30.05.2019
bkulas

Finally my account was verified.
I simply can witdraw 2k.
I need to resign my complaint.

30.05.2019
KoiSlots

Dear @bkulas,

Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time allotment we will think about your issue as settled and your protest will be shut appropriately. It would be ideal if you remember that according to the AGCCS expressions giving updates in an auspicious way is an absolute necessity.

Thank you for your cooperation.

31.05.2019
bkulas

Update.
At long last I witdraw the cash account.
I need to surrender the complaint.
Thanks

04.06.2019
22bet Casino

Dear KoiSlots group, as we got the affirmation from bkulas
I figure we could consider this case as resolved!

Best regards!
22BET team

04.06.2019
KoiSlots

Based on submitter's last post KoiSlots Objections Group think about this case as Settled and it is formally shut now.

Thank all of you for your cooperation.

New Comment

Authentication required

You must log in to post a comment.

Log in or Register