Complaints
Spela Casino - Slow on a €115 pull back
Saturday around 2 a.m. I did a pull back of €115. I got an email that confirmation was not yet important and that the pull back would take up to 48 hours.This morning (Monday) I didn't got nothing yet so I kept in touch with them an email (in light...
RESOLVED Read moreNetBet Casino - Confirmation after withdrawal demand
Requested withdrawal longer than seven days prior, experienced heaps of confirmation checks, photograph of back and front of card, bank proclamations, service bills, identification and they presently have revealed to me they have all that they need r...
RESOLVED Read moreRembrandt Casino - Doesn't pay out my subsequent portion
On 30.4.2019 Rembrandt gambling club revealed to me that my second and last portion of €1200,- was done and should hit my account inside 2-5 business days, as of recently I didnt got anything. unusual thing is that the complete payout was €2200 a...
RESOLVED Read moreRembrandt Casino - Missing cash 500euro
Hallo,since 19 April im regular chattin and spared sends to this gambling club to get my cash. I played just about 600 euros and I withdrwald 500 euros. The transefered of the cash that was exceptionally troublesome first I needed to send a wide rang...
RESOLVED Read moreEvobet Casino - Withdrawal deferred for more than 3 days
I have a vefified account and make withdrawal demand on evobet.com on 02 May 2019 in 16:07, as indicated by the Evobet T&Cs ("62.1 Payments are handled in a period not surpassing 72 hours beginning from the second that the solicitation was made."...
RESOLVED Read moreRaging Bull Casino - Deferred payment of $1,500
Had a withdrawal by means of bankwire pending since 4/21 - Docs and personality checked fourteen days back and endorsed. No further correspondence got from Seething Bull. The keep going correspondence was gotten on 4/23 from the records division. Ban...
RESOLVED Read moreRaging Bull Casino - Payment still not got
This withdrawal demand was for $200 back in Spring. My archives were confirmed on April first. I was told the payment was sent on April 22. I was not disclosed to it was sent to the payment supplier. I reached bolster today through live visit. I requ...
RESOLVED Read morePlanet 7 Casino - Endorsement of withdrawals being postponed
I have 3 $2500 withdrawals pending for an aggregate of $6600 less reward at planet 7 club since 4/16/19. I have checked with live talk 3 or multiple times and was told it was raised as of now yet at the same time nothing. They continue postponing the...
RESOLVED Read moreBovada Casino - Relinquished my store and rewards
I stored 1k utilizing the bitcoin reward. I wager on sports and bet in the gambling club. I pulled back after all assets were accessible to pull back. At the point when I do they give me diversion for 10 days. At the point when I at last get security...
UNRESOLVED Read more18Bet Casino - 18bet shut account and relinquished cash with counterfeit explanation
I made 200e store to 18bet last Friday (3.5). I initially got reward after store, however I relinquished it before began playing, so I had 200e genuine cash and no reward on my account. At that point I played blackjack and got 750e rewards and chose ...
RESOLVED Read moreDunder Casino - Account Limited/No Withdrawal
Good evening all,6 days back I had made my account with Dunder. I had my child over for the late evening assisting with employments around my home (as I am crippled) he is the person who recommended heading off to this gambling club. Account Made - B...
RESOLVED Read morePlayOJO Casino - Payment time allotment is up and still no withdrawal or input
24 hours have gone since I placed in my skrill withdrawal demand, and each time I have visited the help for what's going on the very same reactions are reordered too all inquiries. Every specialist says they are placing in a solicitation to speed the...
RESOLVED Read morePlanet 7 Casino - Discount not prepared, Withdrawals deferred and not found, horrendous client servi...
Hello,My name is William < last name evacuated > and my username on Planet 7 is wzackeru. I am reaching support with various issues. Issue 1: I have 2 pending withdrawals one on April second $100 check and one on April twelfth $150 direct ...
RESOLVED Read moreWild Jackpots Casino - Slowing down on a 19,000 NOK withdrawal
Wildjackpots don't pay my 19 000kr. For longer than seven days I have attempted to pull back my cash. multiple times they have dropped my withdrawal after I have been sitting tight for more than 24 hours and set the cash back on my acount. In differe...
RESOLVED Read moreRuby Slots Casino - Such a significant number of deferrals for $20,000
Hi, I wish I had found out about this club before I saved money....foolish of me however I have certainly taken in a patient lesson.I won an arbitrary big stake after numerous months and numerous stores... I played through and afterward mentioned the...
RESOLVED Read moreVegas Paradise Casino - Postponed payment for over 40 days now!!
I have a ton of issue to get my withdrawal. Over 40 days of defer now. I request a 2000$ CND withdrawal on Spring 31th. I talk with various representatives since. They are generally pleasant yet they can't assist me with getting my cash. On April se...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.