Complaints
Slotty Vegas Casino - 1000 euro was discounted to SlottyVegas yet I didn't get it
Situation: I win some cash and did withdrawal in 2019-09-06 1000 euro (including a record). For reasons unknown my bank dont acknowledged it and discounted cash back to them. (Including bank letter beneath with all data). Its effectively at least 10 ...
RESOLVED Read moreCasoo Casino - Conceding deficiency of irregular expulsion of assets from account at that point shut...
Hello,I have been playing at Casoo Gambling club one serious part in the course of the last 4-5 months. I am Level 49 in their unwaveringness program. (no thought what the top level is however). Today around evening time I was conceded 40 free twists...
RESOLVED Read moreGenesis Casino - Absence of believability, postponed $450 withdrawal
Lack of credibilityI have played in that gambling club and have kept more than $ 50 to $ 100 each time. The last time I kept $ 100 I won and they really sent me the $ 400 I earned. After that I saved another $ 100 and won $ 450 at that point. They se...
RESOLVED Read morePokerStars Casino - Account limited for 'routine security examination'
Hi,First of all thanks ahead of time for investigating my case,I've perused other comparable stories taking a long time to be at last settled gratitude to KoiSlots support, so I chose to handle mine on day multi week 1.Haven't played on PokerStars Ga...
RESOLVED Read moreLibraBet Casino - Postponed payments, not adhering to their own withdrawal limits
Hi, I might want to educate you regarding my circumstance. At the starting I made a great deal of stores and got loads of reward however I constantly lost everything.Soon I moved at celebrity level 5 having an individual account menager and the likel...
RESOLVED Read moreSugar Casino - Never got my success and account shut
On September 26th, they confirmed my account and prepared my withdrawal back to my card. 987$ of rewards. It's been 7 days since I got the withdrawal prepared email.Still no payment at all.I additionally sign in to the account today, and it showed " ...
RESOLVED Read moreNovibet Casino - Deactivated account rewards with held pending extensive examination
On the 21st of September 2019 I enlisted with Novibet. Before I was permitted to store I needed to have my account checked. When my account had been confirmed I gotten a warning that day and felt certain that everything was well to begin playing. I s...
RESOLVED Read moreVegasHero Casino - Account check postponed for more than 8 days
I as of late experienced the withdrawal procedure and in this way was requested check archives confirmation mentioned on 23rd September23rd September I uploaded1 Identity2 Address verification of address3 Picture of front of bank card, I neglected to...
RESOLVED Read moreBronze Casino - Withdrawal Postponed Since September
I have presented my archives multiple times as mentioned and the club are as yet saying they have not yet been gotten. I at first pulled back €500 on the 29th of September in the wake of betting everything of the extra assets and the exchange is as...
RESOLVED Read moreCrazePlay Casino - Withdrawal of €950 as yet pending following multi week
I caused a to pull back at 30.09.2019. The gambling club said 48 hour for pull back. Following 3 days the live visit said 2 - 4 business day. Presently following multi week the pull back is still pending.The 1. pull back in September was extremely qu...
RESOLVED Read moreDrake Casino - Been twofold charged rather getting discount
I made a store on Drake Gambling club for $100 on September 25th. My card was charged. I was told I was unable to have an account on the off chance that another person in my family unit had an account, so I was told I would be discounted. They guaran...
RESOLVED Read moreExclusive Casino - Missing store from my gambling club balance
I have made 2 stores with selective gambling club one for $40 which was declined because of deficient assets and second of $36 which was acknowledged and ensured by my bank to Restrictive Club and is appearing on my bank articulation for the measure ...
RESOLVED Read moreVegasHero Casino - Payment deferred for 45 days
I mentioned a withdrawal of £1440 on the sixteenth August - it is currently the second of October. That is more than 45 days.... This isn't worthy. I have gotten no input with respect to why they are taking such a long time or that I have to send th...
RESOLVED Read moreDreams Casino - Inconvenience getting affirmed withdrawal
I have an affirmed withdrawal pending of $1350 with Dreams Gambling club. I have been not able to get any data with respect to the status of my payout. There is no telephone number to call to converse with a genuine individual, just to leave a phone ...
RESOLVED Read moreWebby Slot Casino - Not ready to demand payment withdrawal
Dear KoiSlots Team,There is something extremely fishy about Webby space and I am very astounded that it is recorded as 'guaranteed' with a generally excellent position and surveys. Before I got some answers concerning the fishiness, I chose to open a...
RESOLVED Read moreBronze Casino - Postponed payment of €155
Hi,I'm sorry to need to fall back on this yet I have been hanging tight for this 155euro withdrawal since 24 September in the wake of betting a reward. This I believe is long past due for payment particularly different objections about this club have...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.