Slotty Vegas Casino - 1000 euro was discounted to SlottyVegas yet I didn't get it
User: Rudolph Lakin, Disputed casino: Slotty Vegas Casino, Status: RESOLVED, Amount: 1000 €, Published: 20.10.2019
Situation: I win some cash and did withdrawal in 2019-09-06 1000 euro (including a record). For reasons unknown my bank dont acknowledged it and discounted cash back to them. (Including bank letter beneath with all data). Its effectively at least 10 working daygs and I dont recover this cash on my account. Likewise I include letters from my bank .
So what should I do ? Why I dont recover my cash ?
Dear, <full name removed>,
Please be educated that the payment request (1000 EUR), which was gotten by Abdominal muscle SEB bankas on 19.09.2019 from Maxent Constrained, has not been credited to your account.
We affirm that the assets (1000 EUR) have been come back to the sender's bank. For discounts, it would be ideal if you contact the gaming organization, which may acquire data about the discount from your bank.
Comments
22.10.2019
Slotty Vegas Casino
Hi Rudolph Lakin,
Sorry to learn your bank restored the payment. Would you have the option to send me your gambling club enrollment subtleties so I can examine with the payments team?
Thanks,
Karl
22.10.2019
Rudolph Lakin
Dear Karl,
I think everyone there definitely know this circumstance, yet there is no desicions.
Adding document with data :
< individual data evacuated >
23.10.2019
Slotty Vegas Casino
Thanks, will see and return to you.
Karl
23.10.2019
Rudolph Lakin
Ok , I'm standing by more . Simply remember, thath this issue has been understanding for an exceptionally lengthy timespan for some reason...
Dovydas Vaitkus
23.10.2019
Slotty Vegas Casino
Hi Rudolph Lakin,
I've checked with the payments group, who I accept have disclosed the circumstance to you.
Sadly, we have not gotten this cash back either, and we are pursuing the payment processor to find the assets for us, which they have been accomplishing for 10 days. All things considered, I don't figure you ought to languish over the mistake between the banks, and I have educated the payments group to pay you tomorrow around lunchtime regardless of whether the cash has not been situated by at that point.
Since this is will be another withdrawal, quite possibly the old withdrawal might be sent back to you by the payment processor once more. On the off chance that this occurs, and you end up with two withdrawals, we solicit that you return one from them. Do you consent to this?
Thanks,
Karl
Head of Casino
23.10.2019
Rudolph Lakin
Hi Karl
Uplifting news. So I holding up the cash tomorrow. Much appreciated. What's more, yes I concur with your terms . By and by thanks.
And I demand askgambler group dont shut down this case till I not get cash. I will advise emediatly. Would we be able to do this?
Dovydas Vaitkus
23.10.2019
Slotty Vegas Casino
Hi Dovydas, AG wont close the grievance until you reveal to them it has been settled so no compelling reason to stress over that.
Karl
23.10.2019
Rudolph Lakin
Good. So im hanging tight for your activity. I defenetly concur with your terms. On the off chance that I get twofold cash back I will advise you emediatly and giwe it back. I need just mine cash :)
25.10.2019
Rudolph Lakin
Hello ,
Case settled! Much obliged ,everything is ok.
Dovydas Vaitkus
25.10.2019
KoiSlots
Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.