Complaints
Palace of Chance Casino - Postponed Payment and Endorsement of $13,650
Hello! I am requesting some help in regards to my withdrawal demands with Castle of Chance Gambling club totaling $13,650. I have a sum of 6 withdrawals I am holding back to get, 5 of which are postponed and 1 which is still inside the terms & co...
RESOLVED Read moreRed Stag Casino - Declining to payout my rewards or discount store
I saved $200.00 AUD at Red Stag Gambling club, and won $1904.00 AUD. I mentioned a withdrawal and after numerous days pausing and numerous endeavors at getting contact with the gambling club I was educated that my withdrawal demand was declined in li...
RESOLVED Read moreCircus.be Casino - Slowing down on confirmation process
Hi,I was at that point a customer at the physical Carnival playhalls and as such played at their online setting not anticipating that a need should confirm my account. After a little success of 400 Euros on 19/06/2019, I am approached to confirm my i...
RESOLVED Read moreEmuCasino - Account obstructed after huge win
Hey Emu,Very confounded regarding what is happening in the early hours of the eleventh of June I won around 19 thousand I at that point wrapped up the confirmation procedure and self rejected my self so I was unable to contact the cash I have from th...
RESOLVED Read moreSvenbet Casino - Guaranteed discount which despite everything hasn't been prepared following a month...
The case began after I got an email in May from svenbet to return to their site. In januar I shut my account because of betting issues. I signed in and played for 17.000NOK. I at that point sent an email with my second thoughts and that I needed my s...
RESOLVED Read moreCool Cat Casino - Deferred payment alongside different issues
I have had issues with this club since the very first moment. I saved by means of bitcoin utilizing a promotion code. Per the promotion codes rules on the off chance that a store was made through bitcoin, at that point pulling back by means of bitcoi...
RESOLVED Read moreBetzest Casino - Skrill withdrawal postponed by and by
I presented a withdrawal demand on 15-06-2019, approaching betzest for withdrawal of 10€ to my skrill. I as of now before filled a protest with them, got paid, however now with this second withdrawal im having the precisely same issue with withdraw...
RESOLVED Read moreSvenbet Casino - Postponed payment more than 8 days
Hi!After I am checked to some degree moderate confirmation process I made a withdrawal of 1000€, however it has been pending more than 8 days. I composed 4 messages to them, however just the format reaction started things out, to be patient, and I ...
RESOLVED Read moreRaging Bull Casino - Postponed payment and reaction
Amount pulled back from gambling club $1,000.As it was my first withdrawal, once submitted, I was then approached to confirm my card used to store, my Id, and other data. I have since sent through all material required, (counting drivers permit, visa...
RESOLVED Read moreSpinia Casino - Cash not got, being overlooked
€99 through paid ahead of time MasterCard interface was rarely gotten! They are not reacting to me after revealed to me that they would investigate this issue and they're doing completely nothingThey even approached me for a screen capture Of my me...
RESOLVED Read moreSlots of Vegas Casino - Won't pay genuine rewards following 2 months
They continue saying an issue with giving checks. I am expected 510.00 and 225.00 at this point! Presently they need me to give bank data again for wire move which I have completed multiple times with no achievement. I have gone through hundreds with...
RESOLVED Read morePrism Casino - Postponed Withdrawals of $1,425
Hello you've helped before and trusting you can once more. I have 2 withdrawals that are truly deferred. They were initially submitted back in December 2018 yet the club continued placing me in a circle of dropped withdrawals and solicitations for re...
RESOLVED Read moreNovibet Casino - Retaining £38,000 Rewards
I played at this gambling club for the most recent month. On the third June I at last got a success. I figured out how to get the cash up to a colossal £38,000 and pulled back in increases on £5000 as you can't pull back more than that. All experie...
RESOLVED Read moreRaging Bull Casino - Payment Issues
I am having delays/issues gathering from Seething Bull gambling club. They as of now owe me over $15k in pending withdrawals and I have an extra equalization of $14,900 and I have not gotten a payment in various months and am getting worried about th...
RESOLVED Read moreOld Havana Casino - Won't Procedure $7,570 Rewards
Old Havana Club keeps on deferring my payment. It has now been 15 days since my payment demand for 7570 USD was submitted and I have none of these payments affirmed or got. I have sent the gambling club the entirety of the important confirmation and ...
RESOLVED Read moreHorus Casino - Deferring 1,100 PLN withdrawal
Hello, above all else sorry for terrible english. I have registerd in horus club something like 27.05.2019. For two firs weeks they have issues whit pulls back solicitation. There was a blunder and whitdraw demand by BTC was unrealistic. I have attem...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.