EmuCasino - Account obstructed after huge win
User: Chauncey Mayert, Disputed casino: EmuCasino, Status: RESOLVED, Amount: 19000 $, Published: 27.06.2019
Hey Emu,
Very confounded regarding what is happening in the early hours of the eleventh of June I won around 19 thousand I at that point wrapped up the confirmation procedure and self rejected my self so I was unable to contact the cash I have from that point forward observed my account has been blocked have attempted to get in touch with them on all front and been met with a nonexclusive bot reaction saying they are experiencing IT difficulty and to return in soon this was presently two days back nobody answers there telephones either and there is no 24 hour live help I simply need my account unblocked to keep an eye on the status of check so I would then be able to pull back the 19 thousand please
Comments
27.06.2019
EmuCasino
G'Day Chauncey Mayert,
I have checked your account and I can see that there are no limitations set up however on the off chance that you are experiencing difficulty signing in please contact our client care group as they are all day, every day so there ought to be no motivation behind why they are uncontactable.
I do say that you have to finish KYC before a withdrawal can be made. Would you be able to please browse your email as an individual from our payments group has requested further information.
Thank you.
Sincerely,
EmuCasino Client care Team
01.07.2019
KoiSlots
Dear @Chauncey Mayert,
Please let us know whether there's a report with respect to your continuous objection. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your protest will be shut as needs be. If you don't mind remember that according to the AGCCS expressions giving updates in a convenient way is a must.
Thank you for your cooperation.