VegasHero Casino - Slowing down account confirmation and £5,000 payment
User: gutkowski.nikki, Disputed casino: VegasHero Casino, Status: RESOLVED, Amount: 5000 £, Published: 24.05.2019
i won 5000 beats on the openings, when I attempted to pull back I needed to confirm myself, reasonable enough.
my issue is that I presented my records right around seven days prior, it says in there faq that it could take as long as 72 hours, yet its been over twofold that, each time I attempt to get a clarification from the live talk they simply state "sorry its an alternate office I cannot support you" or "your check is as yet pending theirs nothing I can do".
i see this is by all accounts an issue for a reasonable not many others and i'm concerned that I will never get my cash.
i comprehend that I may be being somewhat hurried to compose a grumbling in just seven days however 5000 pounds is a great deal of cash to me.
Comments
26.05.2019
gutkowski.nikki
so I needed to contact the live talk to discover that I have been confirmed today. presently in a split second in the wake of being confirmed I have attempted to pull back my cash and they let me know im going trough a security check! at the point when I have actually quite recently experienced that, very frustrating!
26.05.2019
VegasHero Casino
Dear gutkowski.nikki,
I am sorry to learn about your pause. In specific cases a more top to bottom confirmation is required.
I have reached the security group now for a report on your case.
Kind regards,
Vegas Hero
27.05.2019
gutkowski.nikki
Is there an update?
27.05.2019
VegasHero Casino
Dear gutkowski.nikki,
I can see that the security office have messaged you currently with respect to your case.
Please let me know whether you require any further clearness on the case.
Thank you
31.05.2019
KoiSlots
Dear @gutkowski.nikki,
Please let us know whether there's a report with respect to your progressing grumbling. Be in aware in the event that you neglect to react inside the given time period we will think about your issue as settled and your grumbling will be shut appropriately. If you don't mind remember that according to the AGCCS expressions giving updates in an opportune way is a must.
Thank you for your cooperation.