Complaints
PokerStars Casino - Withdrawal is solidified
I mentioned a withdrawal of 94 EURO on July 25th. I am as yet trusting that this cash will be pulled back. I might want to withdrawal the remainder of the cash in the account of 1,377 EURO now yet I can't demand any new withdrawal until the 94 EURO w...
RESOLVED Read moreSpinit Casino - Account despite everything hindered with no warning in the wake of submitting confir...
My spinit.com account had been hindered subsequent to presenting my docs for check for my pending withdrawl of 35k zar. What irritates me is that I was not told that the account would be blocked and no one from their help group can give me an explana...
RESOLVED Read moreCasollo Casino - Withdrawal on hold for more than 3 weeks
My withdrawal of 786.75€ has been pending for more than three weeks. Backing isn't useful at all and rehashing something very similar again and again, guaranteeing they will pay out my cash "this week". Would not suggest saving there by any stretch...
RESOLVED Read moreCasino Winner - Account unjustifiably confined while on vacation
Hi everybody. I am not 100% sure how this site functions but rather will attempt to clarify my circumstance unmistakably, in the event that I am missing data please let me know. Somewhat longer than 2 years back I opened an account on Gambling club C...
RESOLVED Read moreMaChance Casino - Can't pull back my rewards
I have hold up payment now six a month and a half (affirmed June 27). The aggregate is 180,00 EUR and I can see status Affirmed in my MaChance page.Also MaChance page has changed my bank IBAN number! I have never given wrong IBAN number! MaChance has...
RESOLVED Read moreSpinUp Casino - Enlisted on Gamstop yet at the same time alllowed to enroll and store
Hello,I enlisted and had the option to store cash on spinup club in spite of being enrolled with Gamstop, in the uk on the off chance that you are enrolled with Gamstop it stops you having the option to enlist or store as I am a difficult speculator....
RESOLVED Read moreSun Palace Casino - Postponed $3,000 payment and absence of help
Received email 8/1 demonstrating payout would be last Friday or early this week and said they sent payouts last marries. . Owed $3000. Addressed them day by day in live visit and they continue saying there is a deferral. I have sent messages likewise...
UNRESOLVED Read more888 Casino - Account bolted and withdrawal deferred
Hello, I'm a 888 club player. I've been playing under the epithet maryse61 for quite a while and put more than $ 15,000 in my account. yet, as of late my account has been suspended for reasons unknown. If it's not too much trouble open it as quick as...
RESOLVED Read morePlanet 7 Casino - Slowing down Payments Intentionally
I as of late, inside the most recent couple of months, have mentioned a couple of withdrawals. They are taking excessively long! There are two that I am as yet looking out for. One was mentioned on 7/12/19 for $1425 (I realize they will deduct the re...
RESOLVED Read morePalace of Chance Casino - Gambling club Slowing down Payment Not surprisingly
Once once more, Castle of Chance is postponing payment of rewards. I initially presented my solicitation on June 28th, 2019. In the wake of kicking it back to me since they asserted that I didn't give enough documentation, my withdrawl was at last en...
RESOLVED Read moreRaging Bull Casino - Hanging tight more than 2 months for $1890
I put my first withdrawal demand on the 26/5/19 and a second one the following day,I presented every single right record on the 31/5, I was messaged and educated that every one of my archives were investigated and checked on the 12/6, on the 4/7 I ne...
RESOLVED Read morePlanet 7 Casino - Withdrawals of $4,000 still not being paid
On July 3 presented a pull back solicitation for 4,000 I messaged all reports and got my account confirmed. On July 11 my first payout which should be for 2,500 for reasons unknown they changed to 2,100 was affirmed. Second pull back solicitation as ...
RESOLVED Read moreSpinUp Casino - Long payment delays
I have made a withdrawal on this site, I have submitted all that they have requested and furthermore had a fone confirmation - I won £400 first August, and I sent every one of my reports in, just to be told they are wrong or edited, which none were ...
RESOLVED Read moreBodog Casino - Deferred payment and no course of events furnished to determine my issue with $705 ba...
I presented a withdrawal demand on July 24th for $705 through direct bank move. I got a reaction saying it was affirmed and handled on July 25th, and the assets would be in my account inside 5 business days (see email stuck below)."RE: Withdrawal Sol...
RESOLVED Read moreSyndicate Casino - Guaranteeing "we can't discover your store" significantly in the wake of sending ...
Hello AG family, I have as of late been playing at syndicate club without any issues as of recently. I made a little store of. .019 bch and I before long understood the base for a bch store was .02. So I immediately included another store of .034 bch...
RESOLVED Read moreThebes Casino - Giving me trouble on a €100 withdrawal
I win an invite reward, and made a store as they said on reward rules.Sent all documentation, and the pull back of 100€ was denied. Said they need the photographs of the card. In the docs I sent, I clarified that the card was not physical but rathe...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.