Complaints
Palace of Chance Casino - Never got my $650 payment
On 7/22/2019 I stored cash at royal residence of chance gambling club. I just so happened to win and got the money for out at 650.00 US dollars. Since it was my first withdrawal I qualified for express withdrawal bank wire. I rounded out all data inc...
RESOLVED Read moreCasino Gods - Store has not been credited to my account
A $75 store was made on August sixteenth by means of etransfer through Gigadat. I got affirmation from Gigadat that the assets were submitted to the club and now very nearly 6 days after the fact I got an email expressing that I need to present a cod...
RESOLVED Read more1xBet Casino - Account blocked
Since longer than seven days my account is blocked in light of the fact that 1xbet security apparment need verification that I gain the cash I am wagering with. I send them all they need, contrat with my boss, bank explanation, compensation proclamat...
RESOLVED Read moreSlots Magic Casino - SlotsMagic slowing down withdrawal
I've been attempting to pull back $252.85 from SlotsMagic since Aug fifth. Painful procedure completing check. Exceptionally difficult procedure attempting to refresh my Email address, that includes sending 6 photographs of me holding a visa close...
RESOLVED Read moreCasollo Casino - Club defer payment for 3 weeks
Hello! I experience a difficulty with casollo gambling club. 3 weeks back I discovered this club and chose to check out it. So I made store with a reward. Bet all prerequisites and made withdrawal of 240€. I sent my records for check. Spent 3 days ...
RESOLVED Read moreReeltastic Casino - Payment as yet pending after fruitful confirmation
I've made a withdrawal of €550. After this I expected to experience check which went really smooth. The main thing remaining was a telephone check, which occurred on Sunday, the fourth of August. After that I have a mail on the sixth of August expr...
RESOLVED Read moreMyChance Casino - Bogus Promoting and Wrong Sum Reward given
They sent me an email offer of half up to 150. I made a store of 300 so as to get a full measure of 150. I was credited 75 bonus.I whined and they said the maximum store is 150 so they just give 75 as a bonus.Both talk reps would not move, just as cl...
RESOLVED Read moreRich Casino - Confirmation process again without spending a half year
Hi,I'm truly baffled with rich gambling club! each time I ask a pull back they decrease it! I sent all the archives they ask and much more! My last pull back was in April and I had issues, has consistently , and they did to me a check procedure with ...
RESOLVED Read moreJokerino Casino - 300€ Withdrawal not handled for multi week
Hello,I play at Jokerino Gambling club for around fourteen days. The confirmation procedure was quick and the initial 3 withdrawls were prepared during 2 days. That is fine.The most recent withdrawl is currently pending for more than multi week with ...
RESOLVED Read moreKing Billy Casino - issue with 3507,20 € withdrawal to virtual Mastercard
Dear KoiSlots Support,I'm apprehensive I have to utilize your administrations as i'm encountering a postponement in an answer for the issue I face with Lord Billy Casino.I enrolled with them on 01 august 2019 and gave the vital reports to get my acco...
RESOLVED Read more22bet Casino - Postponing my confirmation purposefully
I made a store of 300 on 22bet and twofold it to 600$ after that I attempted to pull back and they approached me for a couple of pictures and records to confirm my accont.I have been attempting to check my account since 30 of july .They requested my ...
RESOLVED Read moreGoProCasino - Won't self avoid me regardless of various messages sent
Hi have asked this club GoPro gambling club to self prohibited me as I have a betting issue I have messaged them since the 20 th July 2019 all pictures are joined I might want my stores discounting from the day I requested to act naturally barred .Pl...
RESOLVED Read morePlanet 7 Casino - Won't Pay Out
I mentioned a withdrawal of $600 less the reward on June 13, 2019. After again submitting significantly more documentation I was told on 6/17/19 that my archives were all together. In the wake of holding up another couple of weeks I reached them by m...
RESOLVED Read moreFortuneJack Casino - Looking out for withdrawl for 2+ days
Hello. I have been hanging tight for my withdrawl of 0.5274831 for more than 2 days now. I have informed their live visit a lot of time and have been informed that they are "trusting that the game supplier will confirm the exchanges" or something lik...
RESOLVED Read morePlanet 7 Casino - Planet 7 Club - Long late withdrawals
I have numerous late pulls back pending at Planet 7 gambling club. I have spoken with talk ordinarily and been told they will raise them and that they will be endorsed soon, yet nothing is evolving. I understand that the last pull back was a later on...
RESOLVED Read more888 Casino - Slowing down check & payment, no answers
I enlisted account on saturday third of august and made stores to 888 club. With most recent store I won decent whole of cash. I made withdrawal on saturday and began to confirm my account. It didn't work. We concurred that I send the reports by mean...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.