Sun Palace Casino - Postponed $3,000 payment and absence of help

Received email 8/1 demonstrating payout would be last Friday or early this week and said they sent payouts last marries. . Owed $3000. Addressed them day by day in live visit and they continue saying there is a deferral. I have sent messages likewise to money related, vipsept@sunpalace and vipdep­t@m­ain­str­eet­vip­car­e.com. Not all messages were reacted as well. Again no explanation given. I have had withdrawals before which were gotten inside a couple of days. I have been a celebrity player and have no clue why they are slowing down. Concerned I won't get funds