Casollo Casino - Club defer payment for 3 weeks

Hello! I experience a difficulty with casollo gambling club. 3 weeks back I discovered this club and chose to check out it. So I made store with a reward. Bet all prerequisites and made withdrawal of 240€. I sent my records for check. Spent 3 days live help saw me that my account are effectively confirmed. At that point live help let me know than I'll get my pull back in 48 hours. Following 2 days My withdrawal was all the while
pending and I dropped them, I chose to play a smidgen and lost 40€ and after that made another withdrawal solicitation of 200€. After an additional 48 hours I saw that my solicitation as yet pending I reached the live administrator once again and they said me that the pull back solicitation take like 2 business days and I'll get my assets around evening time on day 15. Today is 20 and my solicitation as yet pending. This circumstance is despicable, I truly don't see how they can process pull back solicitation by about fourteen days. If it's not too much trouble help me to determine this situation