Complaints

24bettle - Pending withdrawal for 5 days

My withdrawal is pending for over 5! Days now. Everytime they say it can take "a bit longer then the 48 hour they need"...

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videoslots - confiscated money

they closed the account and confiscated the money. wrote a complaint to Maltese Alternative Dispute Resolution Entity. here is their answer: For the above reasons and the evidence presented, MADRE finds that the confiscation of the funds was unju...

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Betsson Casino - Blocked account. Confiscated money.

blocked my account and do not give money. they use this rule 8.1. my account was fully verified before the game. support doesn 't answer why they do this. they say this is their final decision and is not subject to appeal. why? unclear. ecogra sid...

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NordicBet - Account block with money

Played for several days. have accounts betsafe and nordicbet (live chat support: you are allowed to have two accounts) after a while, the accounts were blocked. without reason or explanation. they confiscated my money. I contacted ECOGRA. They ...

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Betsafe Casino - Account block with money

12.02.2020 depositis of betsafe 270 euros. Played for several days. have accounts betsafe and nordicbet (live chat support: you are allowed to have two accounts) after a while, the accounts were blocked. without reason or explanation. they confi...

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William Hill - 3 months ignored. Account with money block

Hello. blocked the withdrawal of money. 12.02.2020 I sent the required documents from me. Verification of documents will take 72 hours, the operator said in a live chat. There was no reaction after 72 hours, they asked to wait for another 48 hours. T...

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Royal Panda - Account verification PROBLEM after sending various documents to the operator

Hello, I have made to Royal Panda multiple deposits using my Skrill wallet. Deposits were 25, 50, 110 and the last deposit 1000. The last deposit 1000 I made on March, 16th. Currently, my balance is about 1400, but I can't log in because Royal...

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MrSlot - Account lockout and winnings taken without any further explanation

Hello help to understand the situation, stick slot casino accuse me of fraud and creating duplicate accounts on their website, but I did not. So they close my account and not pay $ 1200, they said that I was MrSlot casino winnings in another game acc...

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NorgesSpill - Withdraw difficulties

On Christmas 2019, I opened an account in Norgesspill.com. My account balance, when I ended up gambling this day is about 37.000 NOK. I want to recover my balance, to provide an exit option from Norgesspill. There, I found that my only option is to u...

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Betway Casino - Withholding 100K+ balance without any further explanation

Hello there, I pay my account at Betway 14.07 and 15 July 2018 the euro 87290,00. I won 100321,83.- euros. The Betway but do not want to pay the money to me. I want to ask documents. Betway all the files I sent. All files are correct. I have done ...

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Planet 7 Casino - bitcoin withdrawal requests

I have two bitcoin withdrawal requests that have been pending at this casino and I always have been patient knowing how long they take action to pay out. They both have been in review so I know to expect them in the near future. The problem is each t...

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Jokerino Casino - Slowing down account check and €507 withdrawal

I presented every single required record for my account check on Tuesday fifteenth October. Around the same time I mentioned a withdrawal of 507 €. From that point forward the club is being lethargic. Live talk is accessible during the day, anyway ...

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Bronze Casino - Still not got my withdrawal

Hi, I mentioned a withdrawal more than 3 weeks back for €200. Subsequent to sending the records numberous times for confirmation which was the most lengthly process I have ever realized a club do. I was at last endorsed and aparently a payment was ...

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888 Casino - Turning around my withdrawals

Hello,Last night my account got re-checked and I mentioned to pull back my rewards. A little while ago I have gotten an email expressing that my rewards have been sent back to my bank roll. I am unmindful with regards to why? I have not had any think...

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Raging Bull Casino - Deferred express payment

Hi There,I mentioned three withdrawals on the 13/10 with one being an express payment for first withdrawal (see beneath for subtleties). In the wake of reaching visit, they said that the express would be heightened as it had been disregarded. I compr...

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Stakes Casino - No payment following three weeks

I won 10.240e at Stakes.com at September 26th and caused a to pull back immediately. They have 1000e max pull back every day, so my first pull back at September 26th was 1000 euros. I sent my reports directly after I was asked lastly got confirmed at...

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You are one step away from submitting your complaint

Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.

Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.

Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.