William Hill - 3 months ignored. Account with money block
User: evgeniafortuna, Disputed casino: William Hill, Status: RESOLVED, Amount: 2809 EUR, Published: 13.05.2020
Hello. blocked the withdrawal of money. 12.02.2020 I sent the required documents from me. Verification of documents will take 72 hours, the operator said in a live chat. There was no reaction after 72 hours, they asked to wait for another 48 hours. They also passed, the reaction is zero. again I write, again asked to wait another day. a day later, I write to them again, asking for unlimited time.
3 months have passed... They do not say any specifics, only promise to "soon sort it out".
I wrote a complaint to askgamblers.
I wrote a complaint to Gibraltar.
I wrote a complaint to Resolver.
I wrote to their "second opinion service".
they all say that willhill doesn't answer them.
I write every day in their live chat- "wait, wait, wait".
Why they ignore the regulators they do not comment.
Hello Evgeniafortuna, We are sorry to hear you got such an issue with WilliamHill. We are going to contact their manager and bring to their attention to that issue.
Hello, we are happy to inform you. That issue has been solved and money should have already come to the wallet you used for placing a withdrawal. Have a great day.