Complaints

Hyper Casino - Withdrawal/confirmation issues

Hi, I live in South Africa and have as of late began playing Hyper Club I won some cash and chose to money out, after attempting to money out there was no alternative to send the cash into my ledger. I at that point contact the Hyper Club "support" t...

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Club Player Casino - Slow Endorsement of Withdrawal

A withdrawal demand for $1000 was submitted on 8/14/19 at Club Player Gambling club. The terms & conditions on the Club Player site express the accompanying "All withdrawal solicitations will be evaluated inside 7 business days from the date of t...

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Raging Bull Casino - Withdrawal not affirmed

I have mentioned for a withdrawal which measure of $1200 on twelfth Sep 2019. It's been over a week and when I asked their help group what was occurring, every one of them just offered the response that it would take 7 business days for the endorseme...

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Raging Bull Casino - Hanging tight 2 months for a withdrawal is a joke!

As a client of this gambling club I might want to simply give some criticism. I sense that I have been given the go around and I don't win cash frequently however spend normally at this gambling club as well as your offshoots too. I inquired as to wh...

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Raging Bull Casino - Payment of $350 deferred

Hi I mentioned a withdrawal of $350.00 on the 10/08/2019, I sent through the card confirmation structure and afterward seven days after the fact was advised I expected to send through recognizable proof which I didn't believe was required considering...

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VulkanVegas Casino - Store was not credited

Hello, i made two store today at this casino.1st ... 0:54 ... 40 euros - deducted from my bank and acknowledged in a split second as always2nd ... 1:04 ... 40 euros - deducted from my bank, yet not creditedAfter visiting with live help, their adminis...

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24kCasino - Out of line and unjustified seizure of €9,823 rewards

On sixteenth of september I made a store of 25 euros and got 200% reward in 24k gambling club and lost it. After that I made second store of 100 euros and got half. I won 10000 euros playing space "vampires and wolfs" gave by down to earth play. From...

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Indio Casino - Deferring 27,000 INR withdrawal

Dear sir I have mentioned a withdrawal of 27000 INR from indio gambling club on 30 aug 2019 however till now my withdrawal isn't proceed.Indio club not pickup my call and furthermore not reacting on visit I have likewise connected of withdrawal email...

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Planet 7 Casino - Three Separate Withdrawal Issues

I right now am having issues with 3 separate withdrawal requests:First withdrawal request: $1000 on 08/18/19. It was endorsed on 08/23/19 for $888.00. Was told it was paid on 08/30 and sent to handling. It is presently 09/07/19 and I have still not r...

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Raging Bull Casino - Gambling club not paying my rewards

I mentioned my payout of $1750 on the 11.07.2019. I sent off all documentation required and got an affirmation email on 29.07.2019 that every one of my records had been checked. The status of my withdrawal was sitting in pending for a little while so...

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CrazePlay Casino - CrazePlay Gambling club - Postponed Payment and all out numbness of the player

Hello. My account has been checked 31.08.19, that is the date I did my pull back on this site. From the outset following 4 days of pausing and the status of my pull back is despite everything "handling" I reached the live visit and inquired as to why...

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Planet 7 Casino - Postponed $1,300 payments

On 8/19/2019 I won $500 presented the withdrawl demand, got an email mentioning all my account data, bank information, DL, duplicate of charge card, and so on. Everything was sent and gotten and affirmed. Have not heard a thing.On 9/7/10 I won $800 a...

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Bronze Casino - Refusal to pay rewards from reward

Hi everybody.I joined bronze club a year ago and saved around £3000 over a couple days.I then chose to proceed to play somewhere else as the game choice wasn't the best. I got an email on the 8/9/2019 saying I despite everything had assets in my acc...

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Casollo Casino - Deferring my €450 withdrawal demand

i made pull back solicitation over 48 hours prior to my ecopayz 450 euro on 17.09.2019 .my account previously checked on this site. also, made 2-3 time pull back previously. I had a similar issue on this site previously. '' postponing payment ''when ...

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VulkanVegas Casino - Unfit to pull back my €1,050 winning

Hello,Sorry, I use google interpreter. In the days I pursued the club. I had a store of € 250. I started a payment. Next came KYC. It was endorsed, everything was fine. They requested my ID card, a photograph of my bank card, and my Neteller accoun...

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Rich Casino - Confirmation completed multiple times and celebrity focuses lessening with each pull b...

Hi my name is Kiki and I have a couple of inquiry for Rich Gambling club, in light of the fact that after I win for Rich club there's something abnormal with their strategy. which is I can not found any in the gambling club agreement.CASE NO 1Yes.. m...

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You are one step away from submitting your complaint

Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.

Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.

Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.