Planet 7 Casino - Three Separate Withdrawal Issues

User: jovan.douglas, Disputed casino: Planet 7 Casino, Status: RESOLVED, Amount: 3543 $, Published: 24.09.2019

I right now am having issues with 3 separate withdrawal requests:

First withdrawal request:

$1000 on 08/18/19. It was endorsed on 08/23/19 for $888.00. Was told it was paid on 08/30 and sent to handling. It is presently 09/07/19 and I have still not recieved the wire in my account.

2nd and third withdrawal requests:

$2500 on 8/24/19

$250 on 8/24/19

Was told today (09/06/19) by live talk support: "you have been extremely tolerant, simply give us some additional time please. There has been a major volume of exchanges (because of a great deal of champs/demands) which has caused us a deferral in handling payment demands. We apologize for the burden. "

I have made two withdrawals before. One I needed to record a grievance here. The other I did not.

This is inadmissible, as they are late on 3 withdrawals (late on saving the assets into my account and approving).

I have sent over and past reaching client support operators and I have to get paid. I've been an exceptionally dynamic part and have stored noteworthy measures of cash every now and again. I'm a decent player there.... time to be treated as such.

Comments

28.09.2019
Planet 7 Casino

Hi John- -
I've kept an eye on this account and I do see your first withdrawal was at that point sent to our processor: 8/30 Paid $875.5 + $12.50 Administration expenses for exchange #139728160.

Your next withdrawal is set to be sent off, Monday. When I have the exchange subtleties, I'll be back with another update.

Tawni

28.09.2019
jovan.douglas

Hello Tawni,

Please affirm that the withdrawals to be sent off on Monday will be for both the 2500 and 250 solicitations. I started the 2500 first, at that point the 250. So if there are issues handling both simultaneously, I would expect the 2500 to be saved first.

After they are sent off on Monday, if it's not too much trouble exhort on when I can anticipate that the real stores should happen in my account.
I can affirm receipt of the main withdrawal ($875.50).

Thank you,

John

02.10.2019
Planet 7 Casino

Hi John- -
We had a few issues with Planet 7 yesterday, which kept your next withdrawal from being sent off. Fortunately your payment is being arranged at the present time and will be sent to our processor, today. I would expect you'll discover the assets in your account towards the start of next week.

I'll return in a couple of days with another update...

Tawni

02.10.2019
jovan.douglas

Hi Tawni,

Happy to hear the assets for the "first" withdrawal will be sent off today and that I will have the assets in my account ahead of schedule one week from now. I trust this occurs and no further deferrals occur.

Please affirm (likewise asked in past answer) that that the "first" withdrawal to be prepared is the one for $2500 that I mentioned first. The "second" withdrawal I mentioned was for $250.

It would be incredible if the two withdrawals (first and second) could be handled simultaneously, yet I expect in any event the $2500 will be prepared first as expressed above.

I anticipate your reaction.
Thanks,
John

06.10.2019
Planet 7 Casino

Hi John- -
Here's the way your payments have been sorted...

8/30 Paid $875.5 + $12.50 Administration expenses for exchange #139728160 . This wire was affirmed as finished on 9/4- - I would expect the assets ought to be in your account by now.

9/17 Paid $2405 + no Administration charges for exchange #141447328. I have not gotten affirmation of finishing of this yet, be that as it may, I would get it ought to be finished toward the start of the coming week.

There's one last withdrawal to be paid and it isn't yet planned. I'm sure this will be arranged right on time one week from now - when I have more data, I'll be back with another update.

Tawni

06.10.2019
jovan.douglas

Tawni,

A debt of gratitude is in order for the extra clarification.

So I ought to hope to see the $2500 saved between 9/23 and 9/25 right? Simply need to ensure by "complete" you mean saved into my account.

Then after that the last withdrawal of $250 will be processed.

Thanks,
John

10.10.2019
Planet 7 Casino

Hi John- -
I've not yet gotten affirmation of finish on the past wire, however I'll check with our Payments Director when she gets in to perceive what's going on with this.

Your last withdrawal is booked to be arranged, later today.

I'll return to you with news when possible.

Tawni

10.10.2019
jovan.douglas

Hello Tawni,

It is presently 09/25, which is incredibly late. As you showed, I despite everything have not recieved the second or third withdrawals. You recently demonstrated that the $2500 payment would be kept early this week (which it has not). This is getting very worried to me.
Please guarantee and do what is important to get this withdrawal is handled ASAP.
I would welcome a sped up reaction on this.

John

14.10.2019
Planet 7 Casino

Hi John- -
Lamentably, there was a blunder with the wire bunch from the seventeenth, which is the explanation behind the postponement. I do realize this has been tended to and the wire will arrive at your account this week (I can't state explicitly what day).

Additionally, your last withdrawal was sent off as guaranteed, Wednesday: 9/25 Paid $250 + no Administration charges for exchange #141902704. I would expect the assets will arrive at your account towards the center of this week.

All the best,

Tawni

14.10.2019
jovan.douglas

Tawni,

A debt of gratitude is in order for the update. I anticipate getting the assets this week. At the point when I do I will answer here.

Please additionally answer when you realize that the wire has been completed

Thanks,
John

18.10.2019
KoiSlots

Dear @jovan.douglas,

Please make a point to refresh your issue in a convenient way and let the KoiSlots Protests Group know whether you got the payment. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your grievance will be shut in like manner. It would be ideal if you remember that according to the AGCCS expressions giving updates in an auspicious way is a must.

Thank you for your cooperation.

18.10.2019
jovan.douglas

AG,

I despite everything HAVE NOT, recieved the second or third withdrawals.

Tawni expressed in her last remark that the second withdrawal (2500) would be wired into my account this week (have not recieved it yet).

Tawni was expected to send an answer/update today, so ideally she will ring in.
Please help settle this! Thankyou
John

22.10.2019
Planet 7 Casino

Hi John- -
The wire from the seventeenth was affirmed as finished on the first. At this point, I would expect you've gotten the funds.

As a result of the postponement with the wire bunch from the seventeenth, there is a little stream down impact, so the wire from the 25th is still somewhat moderate. I'm speculating this should contact you in the following couple days.

Tawni

22.10.2019
jovan.douglas

Excellent. I can affirm receipt of the second withdrawal.

I will answer back when I get the third and last withdrawal.

Thank you Tawni,

John

26.10.2019
Planet 7 Casino

Hi John- -
I've quite recently checked with our processor and it was affirmed that the last wire was finished on the seventh. I would envision the assets have arrived at your account by now.

All the best,

Tawni

26.10.2019
KoiSlots

Dear @jovan.douglas,

Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your objection will be shut as needs be. It would be ideal if you remember that according to the AGCCS expressions giving updates in an opportune way is an unquestionable requirement.

Thank you for your cooperation.

26.10.2019
jovan.douglas

We are altogether Acceptable! Because of all

26.10.2019
KoiSlots

Based on submitter's last post KoiSlots Objections Group think about this case as Settled and it is authoritatively shut now.

Thank all of you for your cooperation.

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