Rich Casino - Deferred Confirmation & Uncalled for treatment
User: block.darrel, Disputed casino: Rich Casino, Status: RESOLVED, Amount: 12500 R, Published: 28.04.2019
Shelbren19100
28/03/2019: Withdrawal of R12500
02/04/2019: Withdrawal dismissed no explanation given
03/04/2019: Withdrawal re-sumitted and enquiry made for reason. Was advised to confirm Neteller account. Account subtleties sent and got affirmation that withdrawal will be settled in 24-48 hours.
Since then every withdrawal demand gets dismissed with reason that "irregular check" is being finished. Ot is currently the eighth working day since my endeavors to withdrawal and the reserve are not in my account. Various messages, grievances and so on have been sent and I get a similar conventional answer that the account has been chosen for arbitrary confirmation despite the fact that it was altogether changed according to Rich Gambling club's email of 3 April 2019 at 9:47. I am being treated with complete insolence while I have clung to any and each prerequisite mentioned. I request that my assets be paid out to me immediately.
Comments
29.04.2019
Rich Casino
Hello,
We trust this message discovers you well.
As indicated by the data on your account, the Accounting group required you to affirm the payment strategy subtleties before having the option to survey the payout demand, according to the accompanying principle that can be found on the Banking Page:
Rich Gambling club requests from all Individuals the comparing data of their favored withdrawal technique by means of email to accounting@richcasino.com
You have then made another withdrawal demand that has been declined because of the Check Procedure. It would be ideal if you note that the Confirmation Procedure becomes all-good for accounts with pending payouts and it is a standard methodology that can be performed up to twice per year.
During this procedure, Security and The executives will completely survey the account and all account movement, just as the records that you have recently sent. If it's not too much trouble note that the Confirmation Procedure happens so as to guarantee that the withdrawal procedure is smooth and safe for all our customers.
Please leave your new payout demand pending and it will be looked into by the Accounting group when soon as the Check Procedure ends.
Should you need extra data or have any inquiries, kindly don't spare a moment to tell us.
Kind regards,
The Rich Club team
29.04.2019
Rich Casino
Hello,
We trust this message discovers you well.
Please note that the Confirmation Procedure has finished and your withdrawal demand has been affirmed today. The assets will arrive at your account in as long as 24 hours.
Should you need any assistance or need any additional data, kindly don't stop for a second to contact us.
Kind regards,
The Rich Club Team
02.05.2019
KoiSlots
Dear @block.darrel,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your grievance will be shut likewise. It would be ideal if you remember that according to the AGCCS expressions giving updates in an opportune way is an absolute necessity.
Thank you for your cooperation.