Complaints
Casonic Casino - Withdrawals not working
Withdrawal from game account has been debilitated from last Sunday (14.7). Today is Friday 19.7.I've gotten some information about it multiple times. They know the issue and disclosed to me that they have issues with Trustly. Additionally they can't ...
RESOLVED Read moreSlotsMillion Casino - Broad deferral in my withdrawal
I was lucky to make my first withdrawal at slotsmillion for somewhat over $700AUD on seventh of July and got an email affirming my withdrawal was effectively prepared around the same time a few hours after the fact. You can envision my energy and sho...
RESOLVED Read more24Bettle Casino - No cash on my ledger yet regardless of them asserting I have been paid
Hello, 13 days prior on 3 July I maked a withdrawal 490 euro. It was Wednesday, so to this club approach I need to hold up 48 hours to support my withdrawal. Obviously they endorsed it one week from now Monday. So it was 8 of July, so from the second...
RESOLVED Read more1ACasino - Deferral in the withdrawal
Hello,I have mentioned a withdrawal of 1200 euros fourteen days prior, be that as it may, in any case have not gotten it. I was on the visit a few times and I was told I ought to get it on Sunday or Monday (seventh or eighth of July). Starting today ...
RESOLVED Read moreSlots of Vegas Casino - Slow Withdrawals, Once more
I have two endorsed withdrawals totaling $2726.00 that I still can't seem to get. The first withdrawal was affirmed on July 5, 2019 for $ 1166.00 and the other was endorsed on July 10. 2019 for $1560.00. The 7/5 withdrawal ought to have been paid at ...
RESOLVED Read moreSlots of Vegas Casino - Deferred $850 payments
I have mentioned two separate withdrawals. 6/16/2019 $5006/18/2019 $500My records were affirmed before my solicitation was sent (archive endorsement was on 6/11/2019). The endorsement of my solicitations took excessively long.. in any case, that is a...
RESOLVED Read morePalace of Chance Casino - Still owes me my rewards
I won $12,005 playing spaces at Castle of Chance . I mentioned $2500 on February fourth and $2500 on Spring fourth. I made a couple of twists, lost a little and mentioned the rest which was $6,878 on May seventh. Towards the finish of June I got two ...
RESOLVED Read moreSpin Station Casino - Withdrawal stuck in pending status for a really long time
Hi All,13.07 I have stored cash into turn station club following hardly any long periods of game play I have gathered £430 which I have submitted for a withdrawal and after that I have gotten message that it will be pending for up to 48h, 15.07 my w...
RESOLVED Read moreCool Cat Casino - 2 Deferred Payments
Hello. I'm having issues accepting my affirmed withdrawals from Cool Feline Gambling club. In the first place, I have an affirmed express payment withdrawal, from June 12, 2019, of $637. Second, I have an endorsed wire move withdrawal, from June 20, ...
RESOLVED Read moreSlots Cafe Casino - Declining to research game glitch
I was playing an opening that I visit frequently called Cricket Legends. There is an element where an arbitrary turn can toss columns of wilds on the screen to help get a major success. I had it halted with 5 of an image straight including 2 columns ...
REJECTED Read moreNYSpins Casino - Withdrawals not coming in my ledger
Between may twentieth and june I made a few withdrawals of an aggregate of NOK 34.000,- (norwegian krone). I despite everything haven't got that cash to my ledger. They continue disclosing to me it ought to be in my account in two or three days, howe...
RESOLVED Read moreGuts Casino - Postponed payment since May
I might want to record a grievance about postponed payments on Guts.comI made 2 pulls back on 26th and 27th of May, and I have still not recived the funds.The pull back was made utilizing bank move, and my account is affirmed and all the papers are i...
RESOLVED Read moremBit Casino - "Security check" is coming as long as 72 hours
So I won 0.6 BTC on Thursday and chose to pull back. Transferred KYC reports. Have played at numerous online club so I know the drill. Never under any circumstance have I sat tight this long for a "security check".Security check began approx. 7:30pm ...
RESOLVED Read morePokerStars Casino - Limited account get to getting overlooked
I have been limited from playing and pulling back from pokerstars. It has been more than about fourteen days I despite everything get the message,Your account has been incidentally limited pending a standard security examination. We apologize for thi...
REJECTED Read moreMyCasinoBest - My account got obstructed after I mentioned withdrawal
Good day, My account was completely confirmed, I had likewise withdrawals a month ago from same gambling club. I use Direx club frequently, however never had issue, possibly becasue I was just loosing previously. I submitted withdrawal solicitation o...
RESOLVED Read moreFortuneJack Casino - Ended my withdrawals, reallocated rewards and now declining to discount my stor...
I enrolled on fortunejack gambling club on july fifteenth and saved 0.09 btc. In the wake of putting a couple of bets I attempted to pull back 0.168 btc. I got an email from fortunejack saying they have ended my withdrawals and suspended my account. ...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.