MyCasinoBest - My account got obstructed after I mentioned withdrawal

Good day,
My account was completely confirmed, I had likewise withdrawals a month ago from same gambling club.
I use Direx club frequently, however never had issue, possibly becasue I was just loosing previously.

I submitted withdrawal solicitation of EUR 4000 as it was the cutoff and had another EUR 6000 parity in account.
While I was playing it closed down from my account and keeping in mind that I attempted to login it said your account is impaired.

Received email that gambling club can not manage the cost of my rewards and they have to check with game suppliers which can take months.

Same day I lost in another gambling club of Direx "bobcasino in excess of 10000 euros" and Altogether in direx gambling clubs I lost much more than what I had in balance in my casinobest.com

Also-on introductory email they said my account is lock for checking-they referenced they can continue with withdrawal of eur 3000 for the present till checking is finished, later when I requested that they pay the 3000 till they settle their checking, they said they cant.

Attached please observe screen captures
1. email-saying my account is completely verified
2. email saying my account is bolted as they cannot manage the cost of my rewards
3. email demonstrating my withdrawal solicitation of eur 4000

I need my all out equalization EUR 10000 to be paid to me!