Complaints
Royal Ace Casino - Pull back solicitations submitted 3/4/2019 as yet pending
Hello,March fourth, 2019 I won a bonanza for $23,000.00 I promptly submitted 8+ pull back solicitations. I had a few troubles from the outset with giving my check records, however at long last finished all the solicitations ect. From that point forwa...
RESOLVED Read morePokerStars Casino - Account solidified for obscure explanation
Hi,My account at Pokerstars was solidified for an obscure explanation. This originally happened three weeks prior. I was advised to contact support by email. I have additionally presented numerous messages through their inquiry structure online.I hav...
RESOLVED Read morePalace of Chance Casino - Withdrawals postponed outside time span expressed in wording
I have 3 pending withdrawals #2745735 21:16 PM 20/07/2019 750$#2745768 23:26 PM 20/07/2019 250$#27457810 0:01 AM 21/07/2019 250$I have been chatting with their online visit choice getting some information about the postponement. They have been except...
RESOLVED Read moreCaptain Jack Casino - Won't pay nor state why
Dear chief jack. I have attempted and attempted to get you on the telephone for quite a long time. I surmise I was doing alright reason I won 2500 dollars and they just dropped my account. They just said it was only an administration choice. I didn't...
RESOLVED Read moreTangiers Casino - Consistent postponements with payments
I have been attempting to pull back $4000 from Tangier's. First I must be confirmed. I addressed them on talk and they guaranteed me that everything was forward-thinking and I would get the cash. At that point the cash was back in my Tangier's accoun...
RESOLVED Read moreSlotsMillion Casino - Hanging tight for one month for payment, once more
Today is the one month commemoration of my withdrawal demand for $2716 from Slotsmillion club. Here are the subtleties - 5657647 Wire Withdrawal Approved $2,716.60 08-07-2019 06:55:40My past withdrawal took a month to come. I've concluded that it's t...
RESOLVED Read moreGoGoCasino - Superfluously deferring withdrawal with no contact or data gave
Background: I have played gambling club since 2009 both of all shapes and sizes and I have been experiencing various check and control procedures.Mostly these are done and completely dealt with inside a few working days. Obviously it can require some...
RESOLVED Read moreRoyal Panda Casino - Confirmation and withdrawal delay
Hi teamHave been battling with the imperial panda confirmation process since more than about fourteen days now. While I comprehend the significance of check, the archives requested have consistently been submitted on schedule. The group consistently ...
RESOLVED Read more24Bettle Casino - Increasingly postponed withdrawals
Hello,I have pulled back cash at this club on various occasions. The site states they favor withdrawals inside 48 hours.This has never occurred. The withdrawal I made before the last one was the third of June, I got my cash the eleventh. They state t...
RESOLVED Read more24Bettle Casino - Postponed payment of €400
Hello, I made a withdrawal of 400eu on july 28. It took some time yet following seven days the withdrawal was at long last prepared. In any case, I despite everything haven't got any cash. They guarantee it is now prepared, however with the speed of ...
RESOLVED Read moreBodog Casino - Still has not paid my $6000 following a month
I have two withdrawals that were prepared July fourth and twelfth and were acknowledged on July eleventh and July fifteenth and continued getting advised to pause and pause. It presently has been just about 20 business days where as they ordinarily s...
RESOLVED Read moreLive Casino - Payments deferred for over 24 hours
Hello, made three stores , dominated the match who needs to turn into a mogul in excess of 200,000 rubles , it took 24 hours , however no payment. The site indicated terms of 24 hours on the wallet. It would be ideal if you help with the end. < in...
RESOLVED Read moreSlots.Lv Casino - Withdrawal not being prepared
Slots.lv have not paid me. The payment says preparing and each time I ask where the withdrawal is they state it's handling . The sum is 2,178. Was handled on 7/28/19 now 8/3/19 and as yet nothing. I sense that I'm getting the go around and might want...
RESOLVED Read morePlanet 7 Casino - Simply need my $1,500 withdrawal
After keeping, more than I should, I won $ 1500.00. On june sixth I started withdrawl on july fifteenth everything was endorsed and said pending bank wire. Presently Aug eighth despite everything looking out for my cash, can't arrive at nobody tossed...
RESOLVED Read moreBig5casino - Withdrawal postponed
I made a withdrawal from Big5 gambling club. my account there is checked. records endorsed. Yet, the withdrawal isn't going anyplace, their site unmistakably expresses that inside 48h of an account being made sure about will change to withdrawl "in p...
RESOLVED Read moreRembrandt Casino - Slowing down with my withdrawal
I enrolled 21.7 to Rembrandt club, and I asserted my welcome reward (100% as much as 200 euros). After I bet that reward, I won 1519 euros to my account. I checked my account quickly, and now I have been holding up more than about fourteen days to ge...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.