Planet 7 Casino - Postponed payment of $1,000

Hi Kathleen- -
Sadly, we do must have a legitimate, state-gave ID (with photograph). This isn't just with the end goal of gambling club confirmation yet it is required by our processor for consistence reasons. Without this, we basically can't process your withdrawal.

I've sent you an email in regards to this- - when you're ready to sift through your ID issue, I'll have the option to have your withdrawal paid.

All the best,

Tawni

As I have referenced in various occasions to you folks I don't have the refreshed ID. I was told in January you had all that you required. I was told again in February you had all that you needed and then out of nowhere you're revealing to me that you need this refreshed ID. I gave my introduction to the world testament and asked what else would do the trick since I'm not going to have my ID. The issue is that I am as let you know had everything... furthermore, just when the assets were endorsed was this drawn out into the open. You are being irrational considering the measure of cash I spend in your gambling club; and I have gotten withdrawals before. 

And now the assets have been come back to my account is past frustrating. 

On feb thirteenth; take a gander at the visit. I was told I would get the assets in around 10 days.

Dear @xschowalter,

KoiSlots Objections Group could comprehend player's dissatisfaction and frustration of being left to sit tight for a considerable length of time or days from the previously mentioned club brand before they audit and confirm the account, we might want to remind player that every single online gambling club has the restrictive option to decide and apply its own confirmation approach and systems relying upon the prerequisites set inside their authorizing understanding. Lamentably, KoiSlots Protests Group can't impact such check strategy in any capacity. It would be ideal if you attempt to help out a gambling club bolster and send them required check records so you can have the option to pull back your winnings.

As I have referenced in various occasions to you folks I don't have the refreshed ID
I was told in January you had all that you required
I was told again in February you had all that you needed
and afterward out of nowhere you're revealing to me that you need this refreshed ID
I gave my introduction to the world authentication and asked what else would do the trick since I'm not going to have my ID
The issue is that I am as let you know had everything... what's more, just when the assets were endorsed was this drawn out into the open
You are being absurd considering the measure of cash I spend in your gambling club; and I have gotten withdrawals previously.
And now the assets have been come back to my account is past frustrating.
On feb thirteenth; take a gander at the visit. I was told I would get the assets in around 10 days.

Kathy Connors

Hi Kathy- -
Sadly, what you were told was incorrect.

It isn't exclusively a club issue in which the substantial ID is essential, yet in addition a consistence issue for our processor- - its absolutely impossible around this.

Until you have a legitimate, state-gave ID, there is nothing I can do to help with this.
Tawni

So what you're letting me know is despite the fact that I'm never going to have a state given ID and you've paid me out in the past
giving you my introduction to the world endorsement and other documentation won't get the job done this is ridiculous
your Gambling club affirmed the payout. I comprehend a slip-up may happen once yet it was done various occasions. in the event that you glance back at my talks; a large number of the visits; I was informed that everything was needed.

my grumbling about this Gambling club is the absence of correspondence the way that you're imparting presently it's simply because I put on a protest so all can see. I have Gotten more correspondence in this site than any of the talks and messages to your organization.
There is resolve this circumstance!!
1. assume liability for the way that you folks affirm this pull back
2. Your client assistance isn't taught enough to recognize what's going on in their own Club
3. I gave a birth authentication and I'm willing to give different archives to give you who I am
4. I have withdrawal from your gambling club previously; so you know who I am
5. I play in 5 different gambling clubs and they payout without these deferrals.
I won't have an ID sooner rather than later (and this is close to home)
Lets get this settled... realizing I don't have the ID and you have the one document. Not every person has an ID. I have service charges, bank explanations, w-2 structures, check, birth certificate..

Also converse with your processor; I am certain they would review.

To Ask card sharks
I thoroughly comprehend and regard every club certain standards and guidelines I'm doing whatever it takes not to shroud anything I'm simply telling them I don't have a legitimate ID and I'm not going to have a substantial ID so we need to think about another arrangement
The other protest; to me is applicable; on the grounds that the id wasn't an issue January or February or Walk just when simply after they affirmed the withdrawal
I got an email a day or two ago approaching me for my wiring data from them and this was the third time they've requested it and this is after I previously put this grievance in
no one realizes what's happening so I can't believe that this organization is unbending to such an extent that they can't make an exemption and work with me to get this withdrawal

Hi Kathy- -
Our terms are clear, in that you do need to give ID:

https:­//w­ww.p­la­net­7ca­sin­o.c­om/­ter­ms-­con­dit­ion­s.php

General Terms & Conditions for Membership

Before a withdrawal can be handled, the Player must give picture ID and evidence of address for confirmation. The Club maintains whatever authority is needed to demand extra data to approve accounts.

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This can't be bypassed in any capacity. This is a consistence issue which our processor must maintain and without this, the processor will in no way, shape or form go ahead with a payment.

I'm sorry you're having issues with ID, yet there is nothing I can do until you can give a legitimate, state-gave type of ID.

Tawni

Dear @xschowalter,

Please let us know whether you have coordinated the club and sent the necessary desk work. Please be in aware in the event that you neglect to react inside the given time KoiSlots Grumblings Group will have no other choice however to dismiss this grievance upon submitter's reluctance to cooperate.