Complaints

888 Casino - Withdrawal of $445 is postponed and still not yet handled

Hi, 14 days prior I needed to pull back my cash of $445 from 888 gambling club, so I presented my ID and it got checked in time of 4-5 days in the wake of experiencing talk support back and fourth. So after my ID was checked on Monday 29th of April I...

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Rizk Casino - Postponed bank withdrawal for reasons unknown

I presented a withdrawal demand for my financial balance on May first it was endorsed and sent to inpay for the measure of $2,500 I have a formerly pulled back cash from rizk ordinarily to my bank and consistently has sequential consistency get the a...

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PokerStars Casino - Account unreasonably solidified with nearly £13K balance, still no news followi...

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Temple Nile Casino - Refusal to acknowledge check reports and won't pay out rewards

I as of late joined Sanctuary Nile and played through for two or three days-at long last, in the wake of meeting all prerequisites, I mentioned to pull back $1000 of my rewards. They will not acknowledge authentic structures demonstrating I am who I ...

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VoltCasino - Overlooked GAMSTOP self-rejection

Hi,In May 2018 I enrolled with GAMSTOP as I knew that I had an issue with my betting. Be that as it may, on sixth Walk 2019, during a snapshot of shortcoming, I had the option to enroll and store over £900 with VoltCasino notwithstanding me being on...

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Prism Casino - Withdrawal Avoidance

Hi there.I have an inclination you may have numerous objections against this company.Without really expounding - however can give all messages and visit transcripts.I have a pending withdrawal of $400 which I have had for more than 5 weeks.I sent eve...

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SlotsMillion Casino - Payment of $100 deferred for a month

So I had a store on slotsmillions during the long stretch of walk. In the wake of winning a few, I chose to pull back 100$.I got an affirmation that my withdrawal was acknowledged and on his way on April first.On april fifth, as yet nothing. So I kee...

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SpinUp Casino - Account conclusion as it suits best to them

On Friday 26th April I got a promotion email from spinup gambling club. I enlisted and stored around €2000. I in the long run lucked out and won €5000 and presented a store. As it was the end of the week, the visit administration exhorted I would...

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Cool Cat Casino - Payout not sent to processor

I had a payout by means of wire move affirmed for $750 on 3/25/19 however the gambling club has still not sent the cash to the processor and backing through live visit is requesting that I send in my bank subtleties again despite the fact that I prev...

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Club Player Casino - Pending withdrawal from 1/24 still not paid 2500

I have presented a withdrawal for 2500 in JANUARY and it is as yet not endorsed to be paid. I initially had submitted two wd's and the first was paid in a convenient way however I have talked week after week with help and they continue disclosing to ...

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Casino Cruise - Deferring my confirmation reports

I won £450 sixteenth april, still 5 weeks after the fact clearly I havent sent the right records. I sent just for archives in a single email yet I was all the while missing one, when I had sent it multiple times earlier, if not for me reaching them ...

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Box24 Casino - Unfit to pull back any assets from my account

I have as of late won some cash on this gambling club. Attempting to pull back and get this message.Sorry, your account balance is lower than the base limit for your accessible payment methods.No techniques accessible for a withdrawal. If you don't m...

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Karamba Casino - Non payment of rewards following 11 days

On April eighteenth, I've joined with Karamba, made two store and figured out how to get a decent benefit. On that night, I mentioned a withdrawal of 6000 $. It was declined 2 days after the fact since they dont appear to acknowledge cashout to charg...

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Rembrandt Casino - Withdrawal endorsed yet not paid at this point

Hi there,I'm having significant trouble getting my affirmed payment from Rembrandt Club. 18 days (and checking) have passed I despite everything haven't got my withdrawal. The withdrawal subtleties are below:€ 567.71 Withdrawal 09-04-2019 07:12:45 ...

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PokerStars Casino - Account solidified for a considerable length of time with no explanation

My account 394090423 was limited pending ''a standard security examination'' Walk 26th just after kept 25$. Despite the fact that they said this generally finished in no time, it took me 3 weeks to hang tight for the reaction in the wake of sending 2...

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Mr Green Casino - Penetrate of course of events for withdrawals

A hardly any weeks prior I lucked out and hit an every day dynamic big stake. Remember that I had just experienced the check procedure a couple of month back when I had made a couple of withdrawals. Notwithstanding that, I had to do the check procedu...

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You are one step away from submitting your complaint

Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.

Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.

Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.