Complaints
Wild Tornado Casino - Unfit to get to my account
Following the reviving of my account, they have not given me access to my account. At the point when I press overlooked secret phrase I never get the email. I requested that they fix it, and following 2 days of them sitting idle, toward the finish of...
RESOLVED Read more22bet Casino - Withdrawal denied by administrator, no further assistance
Hi! This is my story:I saved a sum of about 1000USD on 27th of april through "Visa By PurplePay" with my Visa card. I figured out how to reach above 4500USD that day. I concluded that I needed to pull back the cash, however were emediately requested ...
RESOLVED Read moreStakes Casino - Postponed payment of €600
Hello,I mentioned a withdrawal of €600 on April fourteenth. This isn't my first withdrawal and I as a rule get in 48 hours.I composed a few times to client care who previously disclosed to me that they were late on withdrawals because of a differen...
RESOLVED Read morePlanet 7 Casino - Not accepting payouts by any means
I have had various issues getting payments from the gambling club like numerous different clients on the site. So far I have not gotten any of my cash. Right now I have two remarkable payout demands that have been endorsed however the club is consist...
RESOLVED Read moreSilver Oak Casino - Retaining $12,000 payment for a long time at this point
Silveroak gambling club owe me over $12,000 with 0 payments for as far back as 2 years. They don't react to my different messages and calling. Each time I got an answer they said they will get back to me. After the affirmed that they despite everythi...
RESOLVED Read moreSlots of Vegas Casino - Since a long time ago deferred payment of $2,000
< individual data evacuated >Hello, I made a solicitation to pull back my prize 2000$ on April 17, 2019 and I sent my archives for the withdrawal that day. I called you, chatted with operators to ask when I would have my profit. What's more, to...
RESOLVED Read moreEmuCasino - Payment Dismissed
After a multi day hang tight for Confirmation, I have made 3 endeavors to withdrawal $450 NZD.First payment didn't experience because of invalid bank details.Second endeavor returned saying my name doesn't coordinate the name on my license.Third ende...
RESOLVED Read moreSpinUp Casino - Postponed payment and confirmation issues, visit don't appear to help
I've been storing at this gambling club for some time and as of late won 200 euros (. I've sent my records for confirmation in any event times through email and visit. I've had no correspondence from SpinUp and needed to address staff on visit to che...
RESOLVED Read moreRoyal Ace Casino - $180 check not got
Monarch 4. 2019, I mentioned a check of $180 from Imperial Ace Club. I presented my structure with charge cards and so forth. I got an email saying I required more documentation, so I sent what was mentioned. At that point I looked and they set the c...
RESOLVED Read morePokerStars Casino - Account solidified for seven days - 1100$ left in the account
Last thursday while playing I got a warning that my account is froozen because of a Standard Inspektion. Two or after three minutes I recieved an Email soliciting me to give an image from my visa and a proof of adress. I did so immediately. I have be...
RESOLVED Read moreSilver Oak Casino - 60 days no cash
It has now been 61 days since I presented my withdrawal. It was for $655, after reward application. $525. I conversed with 7 reps. , every single decent individuals yet no one could truly support me. They all had similar stories, yet no arrangements....
RESOLVED Read moreSilver Oak Casino - Non payment of deferred payments
I have held up since Feb. 17 2019 for 4 withdrawals and none has been paid. 1) 02/17/19 $350 dollars ID#7948143. 2) 02/24/19 $400 dollars ID# 7963509 3) 02/27/19 $300 dollars ID#7963509 4) 03/1/2019 $300 dollars ID#7972377TOTAL Sum $1350 dollars.I ha...
RESOLVED Read moremBit Casino - Inconceivable pull back so I send a grievance
hello all , Hello to all I come to impart to you my experience on Mbit club; I joined around multi week back I petitioned for 0.01 BTC I won and make the fundamental waves. I at that point demand a withdrawal of 0.13 btc . The following day my accoun...
RESOLVED Read moreSpinUp Casino - Rejected withdrawal because of unjustified penetrate of extra terms and conditions
HiI made a store of £150 (approx 170 EUR) on SpinUp Gambling club and used their store reward. I proceeded to mess around, in the long run lucking out and winning 2500 EUR. I continued through betting, and when I had ~30 EUR left of betting, I did o...
RESOLVED Read moreRich Casino - Dodgy postponements
Delayed payout Once more. First account expected to experience audit/confirmation. This was told 1 weeks post demand and different inversions of withdrawal demands, none of which was compared to me.Then they lost my cc structure that I had utilized f...
RESOLVED Read moreCasino Moons - Withdrawal and confirmation deferred
Im experiencing difficulty with the confirmation Process which has been continuous for 3 weeks and has be is deferring my withdrawal of $1800.After various visit with the futile online talk group and account group and the security bolster groups that...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.