Complaints
Cbet Casino - Dismissed the withdrawal and not adding the cash back to club account
Hello, I am having an awful involvement in cbet.ggSo, on August 25th I was attempting to make a store of 300 eur by means of neteller, I entered all the necessary information and clicked store, a message leaped out saying sorry there was a blunder. S...
RESOLVED Read moreRaging Bull Casino - Pending withdrawals since 13/8/19. No reaction.
I presented a withdrawal back on 8/13 and another 2 on the 8/19. T&cs state 7 business days for endorsement. Nobody comes clean says it will be endorsed any day now. Addressed a few client assistance individuals on livr visit. Get an alternate st...
RESOLVED Read morePalace of Chance Casino - 2 months delay on endorsed withdrawal
I played with no bonues. Won 900. Pulled back it. Got affirmed. 2 months now. Send in all the correct reports. They mentioned to me what banks acknowledge wire moves. First was Pursue. Presently they don't. Next was bank of America. Presently they st...
RESOLVED Read morePokerStars Casino - Account Solidified After Store
I as of late opened a PokerStars Account and played for a piece with a little £10 store until I saved a total of £500 on 6 September. Not long after storing my account was solidified with no explanation and requested that I contact PokerStars by me...
RESOLVED Read morePlanet 7 Casino - Pending endorsement since 08/11/2019
Back here again for your assistance once more. My solicitation for $2500 has been pending since 08/11/2019. That is by all accounts path past the 7 to multi day survey process. At the point when I ask what is the difficult I am told it is "escalated"...
RESOLVED Read morePokerStars Casino - Account was ''hailed'' during a standard security check, no reaction
On Thursday 29 August I joined to Pokerstars to play poker and gambling club. I played both and afterward saved £400 to play more club, when I kept I got kicked out of my account and told it was solidified and Pokerstars would be in contact. I got a...
RESOLVED Read moreHello! Casino - Deferred payments, no correspondence
I joined Hi Club on eleventh August 2019. I've not had an issue with Hi Club until I made a withdrawal for the measure of £30 on 27th August 2019. I reached Hi Club through live talk on second September in regards to my withdrawal pending. Advised t...
UNRESOLVED Read moreRaging Bull Casino - Payment of $100 taking until the end of time
I got an email giving me free twists on new game Tempest. I finished betting and pulled back $101.00 on 21/08/2019. I have been to Live Visit commonly to perceive any reason why it is as yet appearing as payment pending. They haven't began to process...
RESOLVED Read moreBronze Casino - Deferred €1,400 Withdrawal
I made a withdrawal on the second of September and starting at yet nothing I have been on talk each day who reveal to me it has been prepared yet it is as yet pending in my account I am now confirmed by them as should be obvious by the email I got. I...
RESOLVED Read moreCampeonbet Casino - Dismissed €850 withdrawal with no explanation!
Hello folks I trust you can assist me with this issue: So I saved 40€ with the 100% playngo reward on their site.. (they are offering this reward a few times each week!) in the wake of completing bet I had a lot of 850€ left on my club account . ...
RESOLVED Read moreBuddy Slots Casino - Withdrawal pending for 5 days unfit to contact anybody
I set a withdrawal for £400 on the fourth September. It states on the site 72 hours pending so would of anticipated that it should be discharged at this point. Checked yesterday as yet pending and as yet pending at this point. Live talk is promoted ...
UNRESOLVED Read moreWilliam Hill Casino - Forever Suspended my account with £1,800
My circumstance is as per the following, I will try to give a short, yet compact, genuine account in sequential request to help with the process.Personally I am not an ardent customary card shark and simply use it as a type of amusement for when I ne...
RESOLVED Read moreCloudbet Casino - Anticipating for account check over 19 days
Hi,A barely any days back I began playing on cloudbet again after I was away for a year I never had an issue with them yet this time they shut my account after I won enormous on a portion of their spaces. They shut my account and dropped the entirety...
RESOLVED Read moreBlack Diamond Casino - No payment got
When I joined I saw that I was unable to transfer my confirmation reports. Continued asking through live visit what was happening as I didn't need any issues for future withdrawals. Was encouraged to email diverse email delivers with them to just ski...
RESOLVED Read morePlanet 7 Casino - Deferred $2,000 payment
I caused a to pull back for 2k around August 6. The pull back was affirmed on August twentieth following a couple of day delay, today I asked where my cash was and on the off chance that it was conveyed at this point and was simply advised I'll need ...
RESOLVED Read moreSlots of Vegas Casino - Slow Payment Once more
I surmise I will never learn. I have played at this gambling club previously and experienced moderate payments however 8/21 I mentioned a money out of $2500. After the reward is expelled it will be $2080 (no issue) however I despite everything have n...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.