Complaints
BetBoro Casino - Inconveniences getting paid once more
Dear Sir, I can't pull back cash from my account. My withdrawal demands by means of VISA were dismissed "because of specialized issue" twice and I was recommended to by help to arrange wire move withdrawal. I am completely glad to do as such yet ba...
RESOLVED Read moreBronze Casino - Issues with €2,200 withdrawal
Hi was fortunate enough to win 2200 playing spaces at Bronze gambling club. I made a withdrawal of 2200 euros on the 6/09/19. I got an email from Bronze Gambling club on the 7/09/19 mentioning Mastercard pictures since I used to various cards while p...
RESOLVED Read morePlanet 7 Casino - About 2 months postponed payment with no goals
I am so disillusioned with this casini. About 2 months back I made a withdrawal demand. Following half a month I was educated my withdrawal was appoved and assets sent on 19/8/19 which was presently almost 3 weeks prior. However still no reserve have...
RESOLVED Read moreCasollo Casino - Sitting tight for more than about a month and a half for my withdrawal
I mentioned a withdrawal around a month and a half prior from now for 1100 € wich still hasnt been handled - I messaged a few times and furthermore conversed with live visit like multiple times and consistently was told I will get an email when the...
RESOLVED Read moreHorus Casino - No Payment
Hi,My starting protest from August 22 was settled, anyway the withdrawal I mentioned toward the end was rarely sent. KoiSlots wrote in their last articulation to present another objection if the exceptional payments have not been made.Since August 29...
RESOLVED Read more24Bettle Casino - Postponed 50 eur payout for 11 days
I have an account in 24betlle since 3/multi month effectively, short store history, and furthermore short pull back history. I ask 150 EU pull back one month prior by means of neteller and everything went alright. Presently on august 31 I request a 5...
RESOLVED Read moreBronze Casino - Deferred withdrawals totaling €436
I am looking out for two withdrawals, the first I pulled back on the 23/8/19 for €430.36 anyway I got an email like others to state that per their t&c's they just permit a most extreme withdrawal of €100. I at that point got an email on the 2...
RESOLVED Read moreAfriCasino - Not settling missing store issue
R200 saved on 23 Aug. Never credited despite the fact that I has a few questions on visit and email and treated ineffectively. They guarantee that they are sitting tight for input from EasyEFT. I got answer inside 1 hour that payment experienced. The...
RESOLVED Read moreEvobet Casino - Pull back dropped and parity deducted dependent on baseless allegations
Hello everybody.This is my fisrt ever grumbling against any online club, and I am just about multi year's in the web based player network, I will put forth a valiant effort to follow all rules and maintain a strategic distance from any misunderstandi...
RESOLVED Read moreNYSpins Casino - Silly confirmation prerequisites
I have been playing at NY Twists for certain months now and when I was to make another withdrawal (my twelfth) they needed me to check my account.I approved of that and sent them the archives they guaranteed which was more than I have ever experience...
RESOLVED Read moreSlotty Vegas Casino - 190 Euro of assets dropped
I Had 540 euro and needed to cashout. Be that as it may, I just could make a 350 euro withdrawalrequest . After I did it the remainder of 190 euro has been dropped and live Talk reveals to me that extra assets (190 Euro) were dropped when I made the ...
RESOLVED Read moreRuby Slots Casino - No correspondence for withdrawal
I had presented a withdrawal demand on August sixteenth. I presented every one of my archives for account confirmation and recovered an email saying my account had been checked. I hadn't heard anything till now about my withdrawal endorsement so I go...
REJECTED Read moreLive Casino - Pull back defer 1400€
Hello. I have issues with live casino.I made a fortunate store of 25€ on 01/09 with first store reward. Effectively bet all necessities and made a withdrawal of 1400€. Also, after I transferred my records in profile to check and reached the live ...
RESOLVED Read moreSplit Aces Casino - Withdrawal deferred of €200
My withdrawal was €200 by bank move. All records been endorsed and passed check I got an email said take as long as 5 days to prepared yet now 11 days I not got my pull back yet. Converse with them on live visit not help at all simply reveal to me ...
RESOLVED Read moreTangiers Casino - Deferrals and Correspondence issues
I had been playing at Tangiers gambling club for a year at this point. I mentioned a little withdrawal on the fourteenth of August this year. I needed to ask for subtleties where the procedure was. In the wake of imploring them, they said my bank sub...
RESOLVED Read more24Bettle Casino - Withdrawal of €6,110 stuck for longer than seven days
I made 1480€ on a stores to 24bettle. Played gambling club games and livebets and won 6110€.Made my withdrawal demand 30.8.2019 (site and KoiSlots says withdrawal time is 48h) and now 7.9 its still pending.Account confirmation took 6 days. Follow...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.