Black Diamond Casino - No payment got
User: Linnea Marvin, Disputed casino: Black Diamond Casino, Status: RESOLVED, Amount: 1800 $, Published: 19.09.2019
When I joined I saw that I was unable to transfer my confirmation reports. Continued asking through live visit what was happening as I didn't need any issues for future withdrawals. Was encouraged to email diverse email delivers with them to just skip back saying invalid email address. They continued revealing to me everything was alright yet when I made my first withdrawal it wasn't prepared because of invalid check on my account. I at that point reused that withdrawal sum, played on and won somewhat more. So I went to pull back that sum on the 27th of July. Didn't get any cash continued asking in live talk what was happening, continued being told something other than what's expected unfailingly. Was advised to email accounts@blackdiamondcasino.net and was approached to send a confirmation structure with all mentioned distinguishing proof. Did that and as yet nothing. Kept catching up with email after email just to get a call on the 22nd August saying there were issues with their wire moves and that I expected to place in my MasterCard subtleties for withdrawal. I thought this was odd as the alternative to pull back to MasterCard was never there. The person really made one inside 5 minutes and I put in my subtleties. Appeared to be very suss for me yet I did it in any case since I needed my cash. That payment was then returned to a wire move (without my insight) because of my bank dismissing it, this was advised to me through email. This is an untruth since I reached my bank and they said it is illicit to obstruct any approaching payments. I at that point messaged back and evidently the entire explanation it was dismissed was because of invalid check on my account!!! Yet, it's completely arranged they state.. so I take their reasons, assume the best about them just to be told over and over that I will get my cash before the following week's over or inside 7 working days or the most recent...
"Hello!
Hope this mail discovers you well,
Please note that your payment was re given on September fourth and you will get it in inside 5 business days.
We apologize for the bother, best regards"
This is nothing useful to work with I get and I have numerous screen captures and messages to show this correspondence as well.
Please help... I simply need my money!
Comments
19.09.2019
KoiSlots
Dear @Linnea Marvin,
Please make a point to refresh your objection as needs be and explain the aggregate sum of the contested withdrawal demand/s.
Thanks for coordinating the KoiSlots Grievances Team.
20.09.2019
Linnea Marvin
The sum inferable from me is $1800 and on the day I was guaranteed to see it in my account I get the accompanying email!
Hello!
We are sorry shockingly there was a bungle with your account subtleties and its been fixed now.
Please educate us as soon you get your funds.
Regards,
21.09.2019
Linnea Marvin
Finally got my rewards. Much thanks to you guys.
21.09.2019
KoiSlots
Based on submitter's last post KoiSlots Protests Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.