Complaints
Dream Vegas Casino - Dropped withdrawal for reasons unknown
I'm resubmitting this objection as my last one was dismissed for insufficient data. On the eleventh June 2019 I joined to dream Vegas with an underlying money store of £130 and I took a reward of 200% which gave me an aggregate of £390 to play with...
RESOLVED Read moreRoyal Panda Casino - Slowing down Account Confirmation
After a little while since I was first mentioned to send check archives to Imperial Panda, my account has still not been confirmed. Each time I send them the documentation they demand they choose they need something different, making it an apparently...
RESOLVED Read moreWinward Casino - Rewards prop up back on my players account and consistently need progressively clos...
On the 31/05/2019 I mentioned withdrawal of $4000. From my players account. Following 7 days the withdrawal sum returned into my players account. At the point when I reached windward through the online assistance I was advised to place in demand agai...
RESOLVED Read moreBovada Casino - Account crippled with pending $2,050 bitcoin withdrawal
Requested a withdrawal by means of Bitcoin in the measure of $2050 on May 31, 2019. Trusted that my withdrawal will be favor however it wasn't, at that point I proceeded to have a go at signing into my bovada account yet I wouldn't, it be able to con...
RESOLVED Read morePlanet 7 Casino - Deferring payment,no correspondence, deceiving data
I submitted rewards in the measure of $5,000 back in May of 2019. It has been Well over the endorsement time, in which I addressed a few client assistance administrators by means of phone,email,and on the web, was informed that there is no issue with...
RESOLVED Read moreCaptain Jack Casino - Sitting tight for 2 months on my withdrawal
This is the second time that I record a protest. The first occasion when I was turned down on the grounds that I didn't submit enough data. I won and mentioned a withdrawal April 28, 2019. They took around fourteen days to acknowledge the withdrawal ...
RESOLVED Read moremBit Casino - Stores not credited to my club account
All great day!I needed to play at the gambling club and chose to make a Store at the club mbitcasino.com.Deposit made qiwi wallet one rub on 11000 and the second at 780 rub cash on the gambling club account doesn't received.wrote to tech supp...
RESOLVED Read moreCasino Joy - As yet looking out for my withdrawal for 3 weeks at this point
After making a withdrawal on the 21th of may I am as yet looking out for my cash. The 21th I caused a to pull back of 500 euro. They requested all the record so in the wake of verifiing my archives the pull back was aproved. Following seven days stil...
RESOLVED Read moreFantasino Casino - Non payment asserting puzzling issues with withdrawals while effectively tolerati...
Hello,I have Issue with Cash Withdrawal on Fantasino.I am new on Fantasino,i won 1000 Euros.i needed to withdrawal my Money.I take a Message that they can not withdrawal the cash on account of Specialized Problem.For 5 Days I hear ordinary very simil...
RESOLVED Read moreEmuCasino - 13 business days after the fact my withdrawals of $10,000 & $9,600 have not been got...
I made two withdrawals for $9600 and $10000 on the 29/05/19 and still have not gotten payment. I am anxious about the possibility that that my withdrawal won't show up as it has surpassed withdrawal time span by 3 days. It would be ideal if you assis...
RESOLVED Read moreNovibet Casino - Additional confirmation circles continue being added to defer withdrawal
I joined Novibet 5/6/19 - as a UK occupant you are presently required to be checked before playing and as such novibet requested ID/confirmation of address forthright before I was permitted to store and play. I provided this quickly and got an email ...
RESOLVED Read moreQueenVegas Casino - No help in settling €10 reward issue
best ask card sharks support,for a few days now we are ignorred as you would state by the gambling club after contact for a store reward that didn't add to the account after the store. via mail we recieved the queenob1 store that would offer us a 100...
RESOLVED Read moreSunMaker Casino - Withdrawal postponed for longer than a month
Hello. 5.5.2019 I made a store on Sunmaker gambling club with no rewards and bet the entire sum. That wasn't my first store on the club and things before that had gone easily. First they needed to do a wellspring of riches check for me and I filled a...
UNRESOLVED Read moreCloudbet Casino - It's been fourteen days after I sent my records to confirm my account and nothing ...
I played in the cloudbet gambling club and made a 3BTC withdrawal. They solidified my account with no warning. I reached the help administration and they said that the security office would approach me for confirmation reports. Following a few days t...
RESOLVED Read more21.com Casino - Declined/Deferred Withdrawals Totaling €67,600 After Enormous Win
Hello KoiSlotsI have here a significant case concerning the 21.com Gambling club. The Gambling club looks extremely decent, offers a ton of games and has a quick client assistance. Be that as it may, I have a major issue now: I stored 9100.- EUR in t...
RESOLVED Read morePlayFrank Casino - Hanging tight for my £2,062 withdrawal since April
As the title saying I have mentioned a withdrawal (£2062) in the wake of playing on Playfrank gambling club in April, they've requested check archives which I've sent in a couple of days after the fact. They affirmed that docs have been sent to thei...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.