21.com Casino - Declined/Deferred Withdrawals Totaling €67,600 After Enormous Win
User: Delaney Ondricka, Disputed casino: 21.com Casino, Status: RESOLVED, Amount: 70500 €, Published: 21.06.2019
Hello KoiSlots
I have here a significant case concerning the 21.com Gambling club. The Gambling club looks extremely decent, offers a ton of games and has a quick client assistance. Be that as it may, I have a major issue now: I stored 9100.- EUR in this Gambling club and I had a major success. In entirety I won 67'600 EUR. At that point I did the withdrawals. So the most extreme add up to pull back is 5'000 EUR a day. That is alright. So I did 13x5'000 and 1x2'600 EUR withdrawals on Thursday 6 (june). At that point I got an Email "Your withdrawal has been affirmed". In this Email was expressed, that it is required 24h to move it to my Neteller Account. On Sunday (following 24 hours) I didn't have anything in my wallet. At that point I reached the help, and they let me know, that they have specialized diffuculties on the payment specialist co-op. So they dropped the affirmed withdrawal (5'000 EUR) and the cash was attributed back to the account. I did then another withdrawal.
I had a few talks with the help, and they expressed, that they are upset for the postponed and dropped withdrawal. They offered me a Reward. I declined the bonnus. The last articulation is currently, that they will push from Monday 10, June consistently one of the 5'000 EUR withdrawals. Be that as it may, as of not long ago, I didn got any money.
-I know the entirety of the guidelines of the gambling club.
-My Account was confirmed before I won.
-I sent each record they need.
-I didn't utilize any bonus
-I played openings and live roulette
-I know and regard the withdrawal rules
-I did a complet reinforcement with screen captures of my account
I'am mindful of the circumstance that the success is a major entirety and possibly that this takes somewhat longer than expected. Be that as it may, it isn't worthy to have no cash until no chashed out and to have no data.
What I need is the following:
I need an unmistakable explanation that I can depend on when the payments will be prepared and in a base 5'000 EUR effectively pulled back a day, as expressed in the terms.
Thanks
Comments
21.06.2019
Delaney Ondricka
Update:
Gambling club is paying since yesterday every day 5000 EUR. I will close this Issue until the entire cash is here. On account of the care Staff of 21.com helped me in this case.
21.06.2019
21.com Casino
Hi Delaney Ondricka,
Thank you for raising this issue.
Above all else, we might want to apologize for the holding up time brought about by specialized troubles on our payment supplier's side. We are investigating what made this guarantee it won't occur again.
I am glad to see that our help helped you positively and that the payments are being handled as they should, 5000 euro each working day. If you don't mind note that the payments group is taking a shot at weekdays.
Kindly don't stop for a second to get in touch with me or our help on the off chance that you have any questions.
Kind regards,
Alexander
24.06.2019
Delaney Ondricka
Thanks Alexander for your answer. Up to now, I got 20K as expressed and affirmed by you. I will close this Issue when I got the entire measure of 67,6K. This ought to be the situation on June, Friday 28.
26.06.2019
KoiSlots
Considering the way that 21.com Gambling club has educated the player about the payment plan and that the player consented to calmly hang tight for the result, KoiSlots Objections Group consider this case as Resolved.
We might likewise want to utilize the event and propose to player to contact our group and solicitation protest's reviving on the off chance that something turns out badly with next installment.
Thank all of you for your cooperation.
03.07.2019
KoiSlots
This grumbling has been revived according to submitter's solicitation and KoiSlots Grievances Group might want to give it one more help out the two gatherings required into the question coming to an agreeable resolution.
03.07.2019
Delaney Ondricka
Hello 21.com
A debt of gratitude is in order for the withdrawals. In whole on the off chance that you check, I made withdrawals for 70'500 EUR. On the off chance that I check all the exchanges in my Neteller Account, at that point you just sent me 65'500 EUR.
So there was onr withdrawal in whole of 5'000 which is skipped and has never handled correctly.
Would you be able to please check this? I attempted, however client care let me know, there has everything processed.
Thanks
03.07.2019
21.com Casino
Hi again Delaney Ondricka,
I can affirm that the payments group have prepared a sum of 70.500 euro in withdrawals from your account on 21.com. The last 5000 euro withdrawal was handled yesterday which was a Sunday, so the assets ought to show up in your Neteller account today or early tomorrow.
Kindly don't spare a moment to hit me up if the assets have not shown up by tomorrow and we will help you investigate.
Have a decent day!
Kind regards,
Alexander
04.07.2019
Delaney Ondricka
Hi Alexander
Still not got the last portion.
Have a pleasant day
04.07.2019
21.com Casino
Hi again Delaney Ondricka,
Thank you for returning to me.
The payments group have been examining in the issue and they discovered one withdrawal that was not finished and sent accurately to your Neteller account. The assets are presently accessible in your gaming finances pocket at 21.com. If it's not too much trouble don't hesitate to demand another withdrawal and the payments group will affirm it when possible.
Expressions of remorse for any bother caused, and appreciate the remainder of your day.
Kind regards,
Alexander
04.07.2019
Delaney Ondricka
Ok much obliged. That implies it takes again 72h until the withdrawal is handled and another 24h to be paid? Was not my mix-up, would you be able to accelerate this?
06.07.2019
21.com Casino
Hi again,
I can affirm that the withdrawal was endorsed and sent from us yesterday the 26 June in the first part of the day. The cash ought to have arrived at your Neteller account presently, don't hesitate to affirm this here.
We apologize for any burden caused. On the off chance that you sign in to your account, you will locate a little reward for you.
Have a decent day, and good karma in the casino!
Kind regards,
Alexander
08.07.2019
Delaney Ondricka
Everything is done presently, much appreciated. It was a long however reasonable procedure. This club handels it well, however for players who need quick withdrawals it isn't suggested. Cheers
08.07.2019
KoiSlots
Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.