PokerStars Casino - Account was ''hailed'' during a standard security check, no reaction
User: smith.kenneth, Disputed casino: PokerStars Casino, Status: RESOLVED, Amount: 400 £, Published: 21.09.2019
On Thursday 29 August I joined to Pokerstars to play poker and gambling club. I played both and afterward saved £400 to play more club, when I kept I got kicked out of my account and told it was solidified and Pokerstars would be in contact. I got an email saying I was hailed for routine security check and to send confirmation archives including, id, bank proclamations, photographs of my Visa. I gave this data promptly, still on 29 August.
I have had no reaction or correspondence from Pokerstars. I have send various pursuing messages as I have £400 sitting in the account and there is no clarification on what is happening. I am concerned they are disregarding me and have taken my money.
Comments
21.09.2019
PokerStars Casino
Dear smith.kenneth,
your account has been restored. Would you be able to affirm this, please?
Kind regards,
PokerStars Casino
21.09.2019
smith.kenneth
Confirmed, thank you!
22.09.2019
KoiSlots
Dear @smith.kenneth,
Please let us know whether we may close this grumbling as settled? Please be in aware in the event that you neglect to react inside the given time span we will think about your issue as settled and your grievance will be shut accordingly.
We might likewise want to utilize the event and recommend to player to contact our group and solicitation grumbling's reviving on the off chance that something turns out badly with their payment/s.
Thank you for your cooperation.