Big5casino - Slowing down Confirmation & Withdrawal
User: Joey, Disputed casino: Big5casino, Status: RESOLVED, Amount: 1900 €, Published: 06.08.2019
Dear KoiSlots,
The gambling club is slowing down my Check procedure. I sent all the subtleties.
-Drivers license
-Passport
-Bank reciept of my deposit.
-Power bill not more seasoned then 2 months.
-Bank card front and back (signed)
After sending all the subtleties they state they cannot check beqause there is no adress on my bank reciept.
My bank doesnt put adresses on bank reciepts. So I sent them a pdf of a bank reciept of my other financial balance where it shows my adress.
Very moderate reacting and still not checked. Attempting this for 4 days at this point yet no movement.
I have a pending withdrawal of 1900 euro and I need my account confirmed moment and my withdrawal payed out.
Comments
07.08.2019
Joey
Still nothing on their end. Not in any case an email.
And livechat cant support aswell.
09.08.2019
Big5casino
Dear Player and Solicit Gamblers,
The payout demand from 1900 euro mentioned on 21st July, has been looked into by our account group on the 23rd and it was concluded that archive check would be vital. On the 25th of July, today, his reports were checked by our lawful office and the account was effectively confirmed. Presently, that he has finished the necessity for confirmation, his solicitation is back with our account group and will be prepared in 48 hours.
As should be obvious the entirety of the procedures that were done on the player's account were taken care of in the time span determined on our site (roughly 48 hours).
We might want to repudiate the explanation that he isn't being refreshed or answered to by our help division as from the second he began the withdrawal forms he has reached our live visit multiple times and sent 19 messages to our help over email and was consistently educated detailly on his solicitation and the methods of Big5casino.
Let us know whether you need any more help, we are glad to help!
Sincerely,
Big5Caasino Team
09.08.2019
Joey
Dear Big5casino,
I have for sure reached live help alot of times and sent alot of mails.
Despite the fact that I have never been furnished with the privilege information.
I asked answers when my records where at last will be affirmed and when my withdrawal is coming in.
I sent my keep going bunch of reports on sunday. Today is thursday.
I believe that is alot all the more then 48 hours.
Now to arrive at the point if everything is handled pleasantly I wont make an issue out of it and I will keep playing the casino.
I thank you for at last noting my grievance following 3 days. Furthermore, I trust everything is on my bank before the finish of the week.
Not well let KoiSlots now if this objection can be closed.
Thank you for your assistance.
Greetings
12.08.2019
Joey
Big5casino,
After the long standing by still no withdrawal.
I have been hanging tight for a considerable length of time now.
And my withdrawal is practically pending a week.
I think its time that my withdrawal gets payed out now.
greetings
14.08.2019
Big5casino
Dear Player,
Your withdrawal solicitation of 1900 euro has been endorsed on the 28th of July and will show up in 2 to 5 business days from the day of endorsement. Kindly, do check in with your bank in the coming days and confirm.
Best Regards,
Big5casino Team
18.08.2019
KoiSlots
Dear @Joey,
Please make a point to refresh your issue in an opportune way and let the KoiSlots Objections Group know whether you got the payment. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your grumbling will be shut likewise. It would be ideal if you remember that according to the AGCCS expressions giving updates in an auspicious way is a must.
Thank you for your cooperation.
18.08.2019
Joey
Dear KoiSlots,
I can comfirm the payment has been recieved and this grievance can be closed.
Greetings
18.08.2019
KoiSlots
Based on submitter's last post KoiSlots Grumblings Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.