BetBoro Casino - Dropped my withdrawal demands and didn't answer my messages
User: Berta, Disputed casino: BetBoro Casino, Status: RESOLVED, Amount: 230.4 €, Published: 24.05.2019
Hello, on 06.05.2019 I have done a withdrawal demand on betboro. As of now they let me know, I will get my cash following 48 hours. After two days on 08.05.2019 they have dropped my withdrawal ask for and send me an email, that they need records for confirmation. In this email they kept in touch with me, that I will find a solution 48 hours after the fact. Around the same time I have send them all the mentioned records. Since now I have no answer from them. Livechat isn't accessible any longer and on email they don't answer me. My subsequent withdrawal demand from 11.05.2019 was dropped today in the first part of the day. The sum was 230,40 EUR. For me it would seem that they would prefer not to pay me.
Comments
24.05.2019
KoiSlots
Dear @Berta,
Please make a point to refresh your protest as needs be and explain the aggregate sum of the contested withdrawal demand/s.
Thanks for participating the KoiSlots Objections Team.
24.05.2019
Berta
Hello, yesterday on 13.05.2019 I found a solution from the confirmation group of betboro. They kept in touch with me this: "Thank you for your email.
Betboro maintains whatever authority is needed to hinder an account for additional underlying checking for 30 working days.
When our checks are done, you will be advised by means of email.
Kind Regards
Your Betboro Team"
So now they have obstructed my account and keep my cash. I have send them every one of my archives. I'm a right client. This is extraordinary. The sum which they keep is 230,40 EUR.
25.05.2019
BetBoro Casino
Dear Sir/Madam,
Your account will stay shut until we run all the vital checks for AML and when all is said in done dubious activity.
We are obliged to run such security checks in dubious accounts from the specialists that we hold our license.
We attempt to make this when possible.
Thank you for your understanding and understanding.
Kind Regards,
Betboro Team
25.05.2019
Berta
What for dubious action? You search issues to keep my cash. You are the principal bookmaker who need to keep my cash 30 working days. I have send you everything what you needed. You are not a right bookmaker.
25.05.2019
BetBoro Casino
Hello,
The interior methods of our organization can't be revealed.
You should simply to pause and we will hit you up when those checks will be completed.
Kind Regards,
Betboro Team
25.05.2019
Berta
You have yesterday additionally an email from Curaçao where you got your license.
"Dear Sir/Madam,
Thank you for reaching Curaçao eGaming.
We have duplicated in the administrator to deal with your complaint.
The administrator in duplicate is mentioned to furnish you with and Curaçao eGaming with
a report in regards to this specific consistent so as to remain compliant.
Anticipating for the administrator to respond.
Best Regards,
Curaçao eGaming
"
It is unimaginable that you keep my cash in excess of 30 working days.
25.05.2019
BetBoro Casino
The security division will deal with the issue.
Thank you for your understanding and have a decent day!
26.05.2019
Berta
My account is as yet blocked and furthermore my withdrawal demand isn't processed.
26.05.2019
Berta
I'm not certain if betboro is a right gambling club/bookmaker, when I read a few issues from different clients .
https://www.sportsbookreview.com/forum/sportsbooks-industry/3383471-stay-away-betboro-scam-bookmaker-who-confiscated-my-money.html
https://www.sportsbookreview.com/forum/sportsbooks-industry/3541152-betboro-biggest-scammer-read-my-case-see-how-they-trying-stolen-my-1019-a.html
It looks they do this with numerous clients to keep cash from them. I can dare to dream to get my cash from them.
27.05.2019
BetBoro Casino
As we have just educated by means of the KoiSlots gathering and by means of our Client support, there are further security checks to your account for dubious activity.
When they will be finished, we will advise you through email
28.05.2019
Berta
Hello, I need to advise that at long last I have my cash today. Much obliged to you KoiSlots. I don't know whether I would get my cash without this stage here.
28.05.2019
KoiSlots
Based on submitter's last post KoiSlots Objections Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.