Complaints
Casollo Casino - Postponing my withdrawal of €1,140
On Friday 26 July I caused 1140 euro to pull back solicitation on my ecopayz. I talked with live assistance on Friday July 26, and they said that my cash would be saved to my account for a limit of 48 hours on business. my archives are as of now affi...
RESOLVED Read moreHappyLuke Casino - Postponing my withdrawal
You can see that I store at 06:05&06:22 on August 6.I am pull back cash at 09:21 on August 6.I didn't pass it until 14:30 on August 6, so I dropped the withdrawal and counseled the client service.Customer administration has consistently been foun...
REJECTED Read morePlanet 7 Casino - Very moderate payments once more
I sent in my Bitcoin withdrawal demand for $1590 on 6/12/19 and for $1003 on 6/15/19. It was at long last endorsed on 7/30/19, yet I despite everything haven't got anything considerably after an immense deferral is simply favoring it. I have been com...
RESOLVED Read moreSlots of Vegas Casino - Not Consistent with Their Promise About Payments
These are the subtleties and I have visit transcripts to back the entirety of this up:6/18: I was told my account has been verified6/27:submitted my withdrawal demand first $2500 second $750 third $491 (was advised to do it in 3 separate demands beca...
RESOLVED Read moreStakes Casino - Postponing €2,600 payments
Withdrew 3600e from the club, they have a maximum of 1000e per withdrawal, so I needed to make 4 withdrawals.Account got confirmed and got the primary 1000e rapidly. However it's presently been more than 7 days since I made the withdrawals and the 26...
RESOLVED Read moreGrand Reef Casino - Not paying
Grand Reef Gambling club owes me $6000 I have been holding up 33 business days, I pulled back $2500 and still have $3500 in my account standing by to be pulled back. I have sent various messages with no answer. At the point when I had the option to g...
UNRESOLVED Read moreCasollo Casino - Withdrawal issue
Hello KoiSlots Team,two months prior I made an account by casollo gambling club. I guarantee a reward and I made the reward turnover. Fourteen days back, I made a withdrawl, yet I dont get the cash yet. The live talk support let me know, that I will ...
RESOLVED Read moreDream Vegas Casino - A month and a half deferred payment
I began playing on dream vegas in May and immediately won $300. I endeavored to pull back the $300 and presented the fitting desk work (see connected). This entire procedure started taking excessively long and I dropped my pull back so as to keep pla...
RESOLVED Read moreRoyal Ace Casino - Long late withdrawal demand
I had numerous pulls back pending for quite a while at this club and most have been endorsed with the exception of one. Presently I state affirmed however not really paid. Its had for me to determine what has or hasn't been paid now cause I had not g...
RESOLVED Read morePlanet 7 Casino - Another withdrawal slow down
I have been hanging tight since June 11 for a withdrawal for $930.00. First they reveal to me that my desk work should have been sent in. Which was a container since I sent it in on December seventeenth, not by any means a year yet!! I felt free to s...
RESOLVED Read morePlanet 7 Casino - Hanging tight for payouts once more
I mentioned cashout on 7/8 for $700 and 7/12 for 100. These were mentioned to be paid through bitcoin. Solicitation from 7/8 was endorsed on 7/22 yet hasnt paid. Ordinarily this would be paid inside 5 days of endorsement. Client support reports they ...
RESOLVED Read morePokerStars Casino - Account shut, Backing not replying
I am right now in occasions in spain, A week ago I chose to sign on my pokerstars account and got a message telling me my account was " under standard check " and I should hold up " two or three minutes " and if theres a difficult I will be straightf...
RESOLVED Read moreCloudbet Casino - Doesn't process KYC and payment after near 20 days
Cloudbet does KYC since July tenth - atm over 18 days. On my account I played two unique openings and made a few wagers - saved 0.4935 btc, balance presently is 1,01 btc - at withdrawal endeavor I got dismissed multiple times and was mentioned to per...
RESOLVED Read moreBlack Diamond Casino - Slowing down on account confirmation and payment
hey so this is the third time I am attempting to get my 2201 out of dark jewel gambling club. I have sent steady messages and been told everything was alright. for the second time I wake up to discover my withdrawal halted. the first was an explanati...
RESOLVED Read moreSilver Oak Casino - Postponed Withdrawals & Handling
I continue presenting my Withdrawals, it says it is messaging an affirmation and I get nothing. At long last I get a solicitation for refreshed documentation which I consent to just to see my Withdrawal dismissed once more with no messages clarifying...
RESOLVED Read moreCasino Gods - Postponed confirmation which prompted a Bogus reward break guarantee
I joined to this gambling club on Saturday July 27th 2019 kept played like typical lost which is fine however as a component of the welcome reward I am qualified for 30 twists day by day for 10 days on day 3 of that advancement on Tuesday July 30th I...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.