Novibet Casino - Account deactivated for longer than a month at this point

On the 07/09/2019 I opened a Novibet account subsequent to hearing beneficial things about the club, I saved £250 and got a £250 reward, I played a couple of various games however tragically I wasn't fruitful. After opening the account I was approached to confirm my account which I did and everything was fine. I at that point made another store on 08/09/2019 and played a couple of matches and dominated £248 which I pulled back (I believed I was equal the initial investment over the two days and had a fabulous time while playing) At that point on the 09/09/2019 I was approached to additionally confirm my account with a selfie and furthermore confirmation of my telephone number, which I gave. The following day 10/09/2019 I get an email saying 'my account was under audit'. It is presently 12/10/2019 longer than a month since my account was under audit. I have sent more than 10 messages requesting an update and each time I get a similar message saying there is no refresh and show restraint. From my perspective I haven't won anything, flawless I am down and NoviBet have fundamentally took my money.
If you need any supporting reports, confirmation or messages please let me know and I truly trust you can assist me with figuring everything out. Thanks