Novibet Casino - Account deactivated for longer than a month at this point

User: hillary61, Disputed casino: Novibet Casino, Status: RESOLVED, Amount: 248 £, Published: 25.10.2019

On the 07/09/2019 I opened a Novibet account subsequent to hearing beneficial things about the club, I saved £250 and got a £250 reward, I played a couple of various games however tragically I wasn't fruitful. After opening the account I was approached to confirm my account which I did and everything was fine. I at that point made another store on 08/09/2019 and played a couple of matches and dominated £248 which I pulled back (I believed I was equal the initial investment over the two days and had a fabulous time while playing) At that point on the 09/09/2019 I was approached to additionally confirm my account with a selfie and furthermore confirmation of my telephone number, which I gave. The following day 10/09/2019 I get an email saying 'my account was under audit'. It is presently 12/10/2019 longer than a month since my account was under audit. I have sent more than 10 messages requesting an update and each time I get a similar message saying there is no refresh and show restraint. From my perspective I haven't won anything, flawless I am down and NoviBet have fundamentally took my money.
If you need any supporting reports, confirmation or messages please let me know and I truly trust you can assist me with figuring everything out. Thanks



UPDATE - Novibet have reacted to me straight away with an update and my account has now been opened. Sadly I was ignorant that I had broken their terms and conditions. I have inquired as to whether this will mean I will get my underlying store back however yet to get a reply.

Novibet Casino

Hello hillary61,
Thank you for connecting on the KoiSlots discussion.
Please note that we've unraveled your case and educated you by means of email.
Kind regards,
The Novibet Team


Dear @hillary61,

Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your grievance will be shut as needs be. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an auspicious way is an absolute necessity.

Thank you for your cooperation.


Thanks for figuring everything out, I can affirm the issue has been completed


Based on submitter's last post KoiSlots Protests Group think about this case as Settled and it is authoritatively shut now.

Thank all of you for your cooperation.

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