PokerStars Casino - Account solidified for seven days - 1100$ left in the account
User: charlotte.swaniawski, Disputed casino: PokerStars Casino, Status: RESOLVED, Amount: 1100 $, Published: 12.05.2019
Last thursday while playing I got a warning that my account is froozen because of a Standard Inspektion. Two or after three minutes I recieved an Email soliciting me to give an image from my visa and a proof of adress. I did so immediately. I have been hanging tight for a reaction now for longer than seven days. I additionally reached them by means of Facebook and they just advised me to stand by yet that my case will be organized. That was two days prior yet at the same time nothing. There are about 1100$ left in the account.
Comments
13.05.2019
charlotte.swaniawski
This is the thing that I got two days back after previously sitting tight for over a week
Hi Paul,
Thank you for your follow-up.
We can affirm that your unique email, including documentation, is with the applicable office pending review.
We generally expect to offer snappy help to our clients. In any case, contingent upon the multifaceted nature of the case, now and then it might take more time to answer to your email.
Have confidence that you will be reached when possible.
A debt of gratitude is in order for your understanding and your understanding.
Regards,
Ana
Stars Support
14.05.2019
charlotte.swaniawski
My account was checked two or three hours prior, so this objection can be closed.
A debt of gratitude is in order for your work nevertheless.
15.05.2019
KoiSlots
Based on submitter's last post KoiSlots Objections Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.