Novibet Casino - Deactivated account rewards with held pending extensive examination

On the 21st of September 2019 I enlisted with Novibet. Before I was permitted to store I needed to have my account checked. When my account had been confirmed I gotten a warning that day and felt certain that everything was well to begin playing. I stored £100 and picked the reward of £100. It gave the idea that the exchange didn't experience as it didn't show up in my equalization. I felt it had not worked so I along these lines kept another £100. Following this I found that I at that point had a parity of £300 made up of £200 own cash and £100 reward. I was disturbed as I had stored £200 of my own cash however never the less I figured it would imply that I would have a chance of playing £200 of my own cash before betting and of the reward on the grounds that betting would just start once I was playing on the reward cash. I was fortunate and figured out how to win an equalization of £4200 before utilizing any of the reward cash. I chose to pull back £4200 and was inquired as to whether I needed to relinquish my extra assets and I concurred I did. I could securely observe that my withdrawal had appeared as pending in two augmentations one of £4000 and one of £200. The following morning on 22nd of September 2019 I chose to turn around the £200.00 and left the £4000 to be prepared as a withdrawal. I was playing with the £200 I had turned around and seen I had an email soliciting me to transfer a duplicate from my bank card which I did. I figured out how to transfer and old photograph of my bank card accidentally and before long remedied this with a live duplicate on that morning. While playing with my £200.00 I turned around I was kicked of the site and deactivated. At the point when I reached them promptly they said that my account had been deactivated on the grounds that it had been alluded to security. I inquired as to why and to what extent would it take to which they answered. I would hear by means of email once the examination has been finished. I have from that point forward reached them regularly requesting them to heighten this and give me an explanation regarding why it is taking such a long time and what their timescales would be. Each time I am offered a similar response that it isn't finished and I must show restraint. I am at where I am exasperated and I can't find any solutions or progress refreshes. I have even said I need to address somebody senior and they fundamentally don't raise this. Most definitely I played their openings and didn't utilize their reward and played with my own cash. I have likewise offered further ID whenever required however I can't go anyplace. Would you be able to please take my case forward for me please as I am not getting anyplace at all and can't find any solutions. All I need is my cash that is legitimately mine. To the extent I am mindful I have not penetrated any terms and conditions. Much thanks to you for your assist I with anticipating got notification from you. In the event that you need any additional data please contact me.