Complaints
Ruby Slots Casino - Two withdrawals persistently postponed
I presented a 2500USD withdrawal on 23 May 19 and a 1800USD withdrawal on 30 May 19. I monitored early June 19 to get an update and was exhorted it was too early and that my reports would lapse in about fourteen days however it didn't make a differen...
RESOLVED Read more1ACasino - Deferring my €3,700 withdrawal
Hi, I am encountering a deferred withdrawal of 3700€ and might want your help to unravel the case. The 21 of juni, I got an email expressing that my withdrawal was acknowledged and would take 2-3 business days to show up. The 27 of juni I composed ...
RESOLVED Read moreUnique Casino - Withdrawals Despite everything Missing
HiI am a regular client of One of a kind's and appreciate there offices , I have been endorsed for 3 pulls back in the course of the most recent few months. The principal experienced fine with a slight deferral yet this guaranteed all my account subt...
RESOLVED Read moreGuts Casino - Slowing down €2,500 withdrawal
Hi there,I have altogether EUR 2500 pending parity, my account has been completely checked however they would prefer not to open my GUTS account, I asked them commonly by talk and they continue saying that it will be understood soon.My docs are affir...
RESOLVED Read moreSlotsMillion Casino - Postponed $1,516 payment, no correspondence
On June 17, which is 16 days prior, my withdrawal of $1516 was endorsed by Slotsmillion. I am as yet pausing. I have sent 2 messages. They have not answered. For as long as 2 days, online talk has not been accessible. I note a couple of different pla...
RESOLVED Read moreSvenbet Casino - Slowing down on a €3,500 withdrawal, no reactions to my requests
Hello,I am attempting to pull back cash from Svenbet Gambling club for seven days at this point. I went trough the KYC proccess effectively, which the kyc dept. additionally affirmed to me via mail. I played space matches and dominated more than 3000...
RESOLVED Read moreNYSpins Casino - 37 days hanging tight for withdrawal
Made a withdrawel of kr 24500 on the nineteenth of May and one of Kr 3000 on June first. Costumer support has guaranteed payment on various occations, yet nothing appears to occur. Bolster answers before long, yet are seriously ignorant. They have no...
RESOLVED Read morePlanet 7 Casino - Check Withdrawals changed over to wire moves yet at the same time not got
I have been a fulfilled Planet 7 celebrity part for a little while however I have ran into indistinguishable issues from others with respect to their outsider processors incapable to give checks and expecting to change to wire moves. I finished all t...
RESOLVED Read moreViggoslots Casino - Vague terms and conditions, issues with withdrawal
Ok, so I have an objection with respect to the terms and states of this gambling club and there lead in the wake of declining payment to me.I won some cash $400 NZ Dollars (€232 approx), in their Monday freespins advancement. I was declined payment...
RESOLVED Read morePokerStars Casino - Account solidified after first store and no further update
I made my account on May 26th and made my first store. Directly after this my account got solidified. A couple of hours after the fact I got a 'Solicitation for archives' email to demonstrate my identity.Okay, no issues yet. I gave pokerstars a dupli...
UNRESOLVED Read moreWishmaker Casino - Slowing down account check and £1,000 withdrawal
I am writing to whine about the administration I am accepting at this club. I have requested a withdrawal of my rewards one for £300 and the following for £1000.I got my £300 rapidly and now have check issues. I'm getting shelled with copy message...
RESOLVED Read more1ACasino - No cash got after 2 affirmation of withdrawal endorsement
Hello,I might want to approach the grievance group for help with a withdrawal issue. 2 weeks prior, I won 194€ and mentioned a withdrawal. The withdrawal was affirmed following two or three days (12.6) however I didn't get any cash on my account.1 ...
RESOLVED Read moreDreams Casino - Payout disarray
I mentioned a payout from Dreams club on June thirteenth for $75 0. I never got any data in preparing of this withdrawal. I addressed visit on the nineteenth and they mentioned a service bill. I sent it in (second time). I talked with them through vi...
RESOLVED Read morePlanet 7 Casino - Deferred payment since 6/18
Hello I am requiring help I mentioned pull back Request ID 10914713Method Wire TransferAmount $-500.00Date 6/18/2019 12:14:25 AMAnd it despite everything is pending endorsement. Would you be able to please assist me with getting my withdrawl payment?...
RESOLVED Read moreExtra Vegas Casino - Deferred account check and €1,500 withdrawal
HelloI'm sitting tight for my payout for 25 days. I won 1500 Euro at Additional Vegas. I made my store by means of ecoPayz. I likewise needed to understand that paid out. I have transferred every single essential archive on the site and furthermore s...
RESOLVED Read moreCasollo Casino - Postponed withdrawal, no answers to requests
Hi, I made a withdrawal of 1400€ longer than seven days back. I additionally sent all the necessary records before withdrawal and have adhered to all the extra principles. They haven't answered to any of my messages and the visit isn't working. Wit...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.