Complaints
21 Casino - Check deferred and bolted out of account
Ok I put in my records some time back around 4 days prior to favor my account so I can pull back my 400 euros and my account was working fine, they enlightened me regarding 24 hrs well far back to you it's been 4-5 days and nobody has connected with ...
RESOLVED Read moreCasino Extra - Withdrawal of €1,500 taking for eternity
Hi,My account was totally checked the 22/07/2019I arranged a 1.500 € withdrawal through "fast" bank move that day 22/07/2019, it was set apart as "pending"The 26/07/2019 (or prior) it was set apart as "aproved"It is expressed in KoiSlots that bank ...
RESOLVED Read more1ACasino - Gotten just 50% of my withdrawal
hi I had caused a to pull back of 2000 euro on the eleventh of July 2019. after various messages for the deferral of the payments I got 1000 euro in both of my Visas that I used to store. I attempted to email them about the issue with no reaction. to...
RESOLVED Read moreRaging Bull Casino - Looking out for $350 payment
Withdrawn sum $350Request ID 2211061Have pulled back the measure of $350, from my account. Am anticipating affirmation from the gambling club, have not heard anything yet. All desk work and reports have been endorsed starting last withdrawal. So this...
RESOLVED Read moreCool Cat Casino - Deferral of payments totaling $4,537
To AG - On July 1, I played at the Cool Feline Gambling club and utilized a store reward coupon. I won and pulled back $3600 in augmentations of $2500 and $1100, These two withdrawals were both endorsed for wire move on July 11 in the measures of $20...
RESOLVED Read moreBoVegas Casino - Terrible Strategic approaches
I made genuine store with BoVegas. I won $2,500 July first went to pull back needed to do check well that took until July eighteenth got everything confirmed. So now I am at $1.500 and do pull back solicitation terms are 3 to 7 business days. I follo...
RESOLVED Read moreCasollo Casino - Inert for a considerable length of time and doesn't process my withdrawal solicitat...
Hello everybody,I have an issue with Casollo Gambling club going to pull back my rewards. I mentioned a pull back with them about 902€ on 26/06/2019 or 30/06/2019 which stays pending since them. My Account got checked in that time period. I gave it...
RESOLVED Read moreUnique Casino - No reaction on my withdrawal demand
Hi I have been playing with Remarkable club for some time and had no issues in the past with postponed payments.My most recent withdrawal demand $500 is taking for a little while & lack a reaction once again from them in the wake of messaging &am...
RESOLVED Read more1ACasino - Postponing withdrawal demand once more
Dear KoiSlots, Unfortunately I have an equivalent issue as already. It's over multi week I got an affirmation that my withdrawal was effectively endorsed and I will get cash soon. After over multi week the help educated me that I will get the cash un...
RESOLVED Read moreBoVegas Casino - Need Assistance Getting Club to Confirm my Docs and Procedure Withdrawal
I presented the entirety of the reports and data mentioned to check my account on 7/16 and got a reaction on 7/22 from Phoebe saying that I didn't show if my bank acknowledges ACH yet my archives submitted on 7/16 incorporated a screen capture from m...
RESOLVED Read moreRembrandt Casino - Purposely postponing my withdrawal to entice me to play and lose my rewards
On 15-07-2019 I mentioned a Payout on Rembrandtcasino in the wake of satisfying the betting prerequisite from a store I did likewise day.The payout is 1124.85 EUR is as yet pending following 5 days. The payment tab on the site of Rembrandtcasino stat...
RESOLVED Read moreEmuCasino - Missing Withdrawal of $6,000
Let me start by saying I am completely confirmed with EmuCasino and I have gotten withdrawals to a similar financial balance (1 and just ledger) on file.On June 12/2019 I made a $6,000 withdrawal. It never showed up, following 10 days I reached suppo...
RESOLVED Read moreBig5casino - Slowing down Confirmation & Withdrawal
Dear KoiSlots,The gambling club is slowing down my Check procedure. I sent all the subtleties. -Drivers license-Passport-Bank reciept of my deposit.-Power bill not more seasoned then 2 months.-Bank card front and back (signed)After sending all the su...
RESOLVED Read moreMyCasinoBest - Not reacting to my requests
HelloI saved 50 euro in mycasinobest on july 20, however when I store I cannot perceive any games, games program is empty.I saw talk yet there isn't visit accessible and there is message choice I previously sent message with respect to this issue yet...
RESOLVED Read moreThebes Casino - Shut my account and declined rewards with no avocation
I have enrolled at Thebes Gambling club, saving the total of USD2,800. I played for around 30 minutes in the space games and I accept the ladyluck is with me. I have figured out how to get my equalization to over USD4,280 (net rewards USD1480). I was...
RESOLVED Read moreEmuCasino - Proceeded with delay for confirmation and payment
I as of late joined and won $2000 on Emu Gambling club, and presented the entirety of my archives to get checked and the confirmation has taken 5 days is as yet pending, in this way I have been not able to pull back the $2000! I have asked live help ...
REJECTED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.