Spela Casino - Rewards retained and no correspondence!

User: Roosevelt, Disputed casino: Spela Casino, Status: RESOLVED, Amount: 1921.25 £, Published: 09.09.2019

I pursued Spela in August. Kept £100 and took their 100% reward offer. Fortunately when completing the process of betting I got done with a parity of £1921.25.

I put in for a withdrawal of my winnings.

I promptly messaged in my reports alongside transferring them to the site. Have now held up 2.5 weeks and these records have not been endorsed and I have had no correspondence about what is going on.

Logged in yesterday and now my equalization is appearing as 0. What's more, there are no pending withdrawals appearing. It resembles my parity has vanished. I've asked on live talk who have been no assistance simply that a dpt is managing it and that they can't give me a timescale.

They've presently been clutching my rewards for 3 weeks with no correspondence. What's more, they haven't took a gander at the records I sent in notwithstanding requesting them! What's more, presently my rewards aren't in any event, appearing in my account. Somebody please help! I can't get anybody at Spela to let me know anything.

Comments

10.09.2019
Spela Casino

Hi Roosevelt,

A debt of gratitude is in order for imparting to us your experience.
Please note that your Withdrawal demands were accurately endorsed on the 25th of August.
We generously welcome you to twofold check on the off chance that you got them or are as yet absent, if this is the kindly don't spare a moment to contact.

We are sending all the proof to Ask card sharks.
Thank you!
Spela Team

14.09.2019
KoiSlots

Dear @Roosevelt,

Please let us know whether there's a report with respect to your progressing grievance. Be in aware in the event that you neglect to react inside the given time allotment we will think about your issue as settled and your grumbling will be shut appropriately. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an auspicious way is a must.

Thank you for your cooperation.

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