LeoVegas Casino - £400 PayPal withdrawal affirmed yet never hit my account
User: Frankie Krajcik, Disputed casino: LeoVegas Casino, Status: RESOLVED, Amount: 400 £, Published: 09.10.2019
I pulled back £400 to my PayPal acc and I got the affirmation email off them, I didn't recieve the money.
I have reached everybody I can to attempt resolve this.
PayPal have guaranteed me no payment was sent to my account on that day or any day coordinating the £400 I haven't utilized PayPal since this occurred.
I have spoken with Leo Vegas and they disclose to me they have spoken with there payment supplier "Ayden" and they affirmed the payment was effectively sent to my paypal
A not many days before this I effectively pulled back £950 so figured I wouldn't run into any issues. How off-base was I
Leo Vegas are declining to give me with an official choice notification so I can contact ibas or other applicable individuals until they address a chief which they were not ready to put a period scale on.
Even still the supervisors of leovegas will never reach you by telephone just messages which is truly baffling please help me
Comments
09.10.2019
LeoVegas Casino
Hello Frankie Krajcik,
Thank you for reaching us.
I'm sorry to learn of the issues you have been encountering with your withdrawal. Sadly, due to GDPR I can't investigate this for you here.
I mercifully ask that you email support@leovegas.com enumerating the abovementioned and putting: FAO Nicola as the title - I will at that point by and by guarantee this is explored further for you.
Thank you and have an incredible day!
10.10.2019
Frankie Krajcik
I have been reaching you regular I'm certain my name is round the workplace, at present addressed each tom dick n Harry in the spot attempting to get a ultimate choice notification so as to push ahead to ibas.
Please react in case I will get an official choice notice.
14.10.2019
KoiSlots
Dear LeoVegas Casino,
Please let us know whether there's some report with respect to this case.
15.10.2019
LeoVegas Casino
Hello Frankie Krajcik,
A debt of gratitude is in order for your response.
As recently exhorted, I tragically, don't approach any of your account or individual data from here - so I can't find your account and look into this from this open discussion.
Please note that the above gave email address (support@leovegas.com) isn't a similar email address that utilization to contact our Client assistance Office - this will be moved to our Protests Division after putting the subject: FAO Nicola Grumblings.
When we get an email from yourself to the above location with the above headline, I will by and by have the option to investigate this for you.
Thank you for your comprehension and cooperation.
18.10.2019
KoiSlots
Dear @Frankie Krajcik,
Please let us know whether there's a report with respect to your continuous grumbling. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your protest will be shut in like manner. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an opportune way is a must.
Thank you for your cooperation.