Complaints
21 Dukes Casino - Account shut because of a few "irregularities" found
I had quite recently kept my assets was 30 mins in to playing and brain you was winning I was up to over $300 when all of abrupt it bolted me out and afterward said when I attempted to log back in that my account had been crippled and to contact live...
RESOLVED Read morePlanet 7 Casino - Withdrawal at last affirmed yet now having issues with payment strategy
My withdrawal of $2500 was at last endorsed, 7 business days after their expressed time period. I was advised to email my bank name, my name, name on ID, telephone, email, cash, and whether my bank acknowledges worldwide checks. I sent the email to t...
RESOLVED Read more21 Dukes Casino - Payment refusal, account erased and business relationship finished on their part, ...
I've been attempting to make a withdrawal of $1800 throughout the previous 4 months. In the wake of presenting my archives and confirming my account, after various endeavors, my withdrawal was at last endorsed. They stated, that the assets would be i...
RESOLVED Read moreSlotJoint Casino - Dark Jack Meeting Incapacitated Hit & Check Catch
Casino: SlotjointUsername: TRIBIGame: BlackjackBet: 4000 USDProblem:Buttons HIT or STAND were disabled.- - >Timebank was active- - >No Association message or error3 weeks still no solution!!!Email discussion with slotjoint: Tanya Marry, 09/11/1...
RESOLVED Read morePlanet 7 Casino - Postponement of July/August payments totaling $4,538
Hello AG - It's going on once more. The Planet 7 Gambling club is postponing two payments. The main payment was won on July 26, 2019 and affirmed for $2162 on August 27. The subsequent payment was won on August 18,2019 and affirmed for $2376 on Sept....
RESOLVED Read moreCasollo Casino - Not paying 513 eur
Hello, I have sport account administration with Casollo, I previously made barely any stores (no issue with that), my account is verified,Systematically I am getting restrictive advancements from Casollo on my private location. After another store I ...
RESOLVED Read morePokerStars Casino - Solidified account and £500 store
Dear thereI opened a pokerstars account hardly any months prior and played with a measure of more than 1000 £ till now . I chose to store an entirety of 500 £ few moments later my account got solidified . Notwithstanding of reacting to the email an...
RESOLVED Read moreCasollo Casino - Payment postponed once more
Hello, I mentioned a withdrawal of 400€ longer than seven days prior however haven't heard anything about it after that and it is still in pending state on my account.They appear to defer each payment by over three weeks, would this be able to be r...
RESOLVED Read moreCrownCas Casino - Slowing down practices/postponed payment
Unfortunately I am encountering a postponed payment from 15 September at Crowncas Casino.I joined through the connection from here to attempt my karma in this new gambling club, I saw their positioning is alright and they have my fav. games additiona...
RESOLVED Read moreBronze Casino - Blocked account with €4,000
I am trusting that presenting this that I will have the option to get some assistance from yourselves. I joined Bronze gambling club on the night of Tuesday the tenth of September and kept 100 Euros by means of my credit card.On doing this the gambli...
RESOLVED Read moreClub Player Casino - Owes me $5,433 since May
I won $5433 playing openings at Club Player. I mentioned my payout on May seventh . I presented all my refreshed records in those days. It's been more than 4 months I despite everything haven't gotten paid any of it or gotten any report about the pay...
RESOLVED Read morePlanet 7 Casino - Holding on to long to get paid
I have been sitting tight 7 months now for my triumphant and still haven't got them . I was told every one of my archives were fine. at that point months after the fact they needed refreshed permit I sent that andstill holding up . it has been only a...
REJECTED Read moreRuby Slots Casino - Not Paid Owed Assets
I submited a pull back for 100 dollars 07/15/19. The pull back was denied on the grounds that they expressed I had not submitted required reports when I had. I have messages to demonstrate it. So I presented another solicitation. They would not send ...
RESOLVED Read moreBovada Casino - Bitcoin money store not credited
Let me start this by saying I have been quite a while Bovada client and have had zero issues in the past with them. I've made over presumably 50 bitcoin stores and have never had any issue. Recently I made a bitcoin money store of $190 that was affir...
RESOLVED Read moreLeoVegas Casino - Withdrawal pending for 15 days
Withdrawal was endorsed on 29-08-19.Leovegas had sent me a rundown of banks in India that don't acknowledge reserves so I had explicitly utilized a bank not referenced in the rundown. Its 13-09-2019 today, and the assets have not come into my account...
RESOLVED Read morePlay PCF Casino - BTC Store and BTC withdrawal Issues
My objection is that I missing a $150.00 USD store made by means of Bitcoin (BTC) and I am not being paid a $400.00 USD withdrawal and I am not getting an answer from the casino.Timeline of events.Joined gambling club 11/Sept/2019.Sent ID records by ...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.