VoltCasino - Overlooked GAMSTOP self-rejection

Hi,

We pay attention to dependable gaming and compassionately demand that you send an email with your archive to compla­int­s@v­olt­cas­ino.com according to our grumbling technique so we investigate your case accordingly.

Thanks,

Alison

Hi Alison,

As mentioned this has been messaged to your protests office and was likewise connected to my underlying objection on Ask Speculators. I was recently told by Neil at VoltCasino that you would not acknowledge me sending my GAMSTOP evidence and was likewise advised by Anthea to take my protest further as you were conceding no liability.

regards,
Emma

Hi Emma,

The protests office will investigate this issue and hit you up directly.

Kind regards,

Alison

I got an email early today saying that VoltCasino were investigating my case. I will refresh when they have responded.

VoltCasino are currently asserting that it will take 10 working days to investigate my grievance. @KoiSlots is this ordinary practice? Doubtlessly this is one more path for them to evade around their dependable gaming practices.

As conveyed to you by Volt Club, the greatest time it will take to survey is ten days however we will hit you up at the earliest opportunity. You additionally have an answer in your inbox in regards to this.

Hi,

VoltCasino are as yet endeavoring to avoid their dependable gaming rehearses. Having gotten an email from them requesting verification direct from GAMSTOP I accept this is a further endeavor for this organization to not concede their risk. Having been told by GAMSTOP that they won't send my report confirmation legitimately to VoltCasino (which I have recently told this gambling club) because of secrecy, I am uncertain what else I can do. I have furnished the club with the record yet still they won't acknowledge liability.

Kindly note that VoltCasino have mentioned this from you according to the guidance given from GAMSTOP. It would be ideal if you see exhortation from GAMSTOP below:

We require the purchaser to email helpde­sk@­gam­sto­p.co.uk and duplicate the Gambling club into the email, to demand a duplicate of their subtleties enrolled with GAMSTOP. It is significant that the shopper duplicates in the administrator so we would then be able to answer to all with the first pdf duplicate of the details.

Please see answer from GAMSTOP legitimately to me:

We don't send affirmations straightforwardly to the operators.

@KoiSlots would you be able to please exhort? VoltCasino are giving me the run about!

We generously request that you follow the above counsel given straightforwardly from GAMSTOP with the email gave in your inbox from Volt Gambling club in cc.

@KoiSlots - would you be able to please prompt? GAMSTOP have just revealed to me that they don't send duplicates of my enlistment to gambling clubs legitimately. VoltCasino are asserting something else. I can advance the email chain from GAMSTOP and furthermore the email saying that they won't send it straightforwardly to the casino.

VoltCasino please check your realities from GAMSTOP and cease from making off base claims.

And now I get an answer from VoltCasino blaming me for lying! This is most likely the most exceedingly terrible club ever.

@KoiSlots would you be able to please advise?

KoiSlots Grumblings Group is anticipating VoltCasino group to give the required information.

KoiSlots Objections Group has been given adequate data and sensible grounds in respects of this protest to affirm the way that VoltCasino acted in full consistence with their Terms & Conditions and Capable Betting Approach. Player neglected to specify that she changed her own subtleties and sidestep the GamStop.

KoiSlots Objections Group keeps up zero resistance towards player attempting to mishandle our protests administration and not utilizing it in a decent confidence, hence we took the choice to dismiss this grumbling and besides, to forbid the player from utilizing our administrations in the future.