Viggoslots Casino - Deferring payment for over 15 months
User: wsteuber, Disputed casino: Viggoslots Casino, Status: RESOLVED, Amount: 2000 €, Published: 14.05.2019
In January 2018, I won 14000 Euro at Viggoslots Club with no boni. The gambling club affirmed my success, yet deferred the payment. To begin with, I was paid 2000 Euro for each month. At that point, in June 2018, I was informed that they can't pay German players any longer. From that point forward, the gambling club despite everything owes me the measure of 2000 Euro. I offered a few withdrawal alternatives (bank wire, VISA card, paper check, ECOPAYZ). In any case, the gambling club demands that they can't pay German players ("We are taking a shot at finding a payment accomplice who will continue payments to Germany, be that as it may, we were not fortunate so far."). This is crazy, since they offer a German page for German players. What's more, VISA and ECOPAYZ acknowledge assets from each nation in the world.
In one of their messages, Viggoslots even attempted to scare me: They composed that my rewards will be voided on the off chance that I present an official grumbling. That is the reason I remained quiet for 15 months. However, since Viggoslots concocts a similar reason much following 15 months, I at long last chose to present this grumbling. If it's not too much trouble help me in accepting my outstanding assets (2000 Euro) from Viggoslots.
Comments
18.05.2019
Viggoslots Casino
Hi wsteuber,
We will investigate this and hit you up as quick we have more information.
Best regards,
Viggoslots
21.05.2019
wsteuber
Here is the most recent answer that I got from VIGGOSLOTS per email:
"We are as yet trusting that an answer will pay your withdrawal. We have not overlooked you and will hit you up once we have probability to make the payment."
We are discussing cash that I won over 15 months ago!
23.05.2019
Viggoslots Casino
Hi wsteuber,
We apologize for the deferral, we are taking a shot at attempting to discover the shortcoming here.
As quick we have more data will we return to you.
Best regards,
Viggoslots
26.05.2019
KoiSlots
Dear Viggoslots Casino,
Please let us know whether there's some report with respect to this case.
28.05.2019
wsteuber
Another week has cruised by, and I have still not got my assets. I can't comprehend why a gambling club postpones payment for over 15 months and continues letting me know (a devoted player) that it can't send cash to Germany. We live in a globalized world, and there are a lot of payment alternatives that work worldwide.
04.06.2019
KoiSlots
This protest has been revived according to submitter's solicitation and KoiSlots Objections Group might want to give it one more help out the two gatherings required into the debate coming to an acceptable resolution.
07.06.2019
wsteuber
Hi Viggoslots Casino,
on May third you posted: "We will investigate this and hit you up as quick we have more information."
In the interim, an additional 3 weeks passed by and I have not gotten my cash nor any additional data. I am presently holding up an aggregate of 16 months to be paid!
You affirmed my rewards, however you didn't pay the rest of the measure of 2000 Euro. I anticipate that you should pay the rest of the sum now.
12.06.2019
KoiSlots
This objection has been revived according to submitter's solicitation and KoiSlots Grievances Group might want to give it one more help out the two gatherings required into the contest coming to an agreeable resolution.
28.06.2019
KoiSlots
This protest has been revived according to Viggoslots Gambling club solicitation and KoiSlots Grievances Group might want to give it one more help out the two gatherings required into the contest coming to an acceptable resolution.
28.06.2019
Viggoslots Casino
Dear wsteuber,
We first need to begin by complimenting you on your rewards that you have had at Viggoslots Casino.
We have now taken a gander at your case and I saw that you got paid out of us to 90% of your rewards. It is the last 10% that you have not been paid out of us, which compares to 2000 €.
Sadly, we have not had the option to pay out your last benefit from us as a little issue emerged. We are satisfied that we have figured out how to discover a path through this and send your last piece of rewards. I can see that our email support has sent you an email with what you have to do to get your last part out of the winning.
We are presently hanging tight for you to answer to our email so we can finish your payment.
We thank you for a decent collaboration! Have a ceaselessly decent day
30.06.2019
KoiSlots
Dear @wsteuber,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time span we will think about your issue as settled and your grievance will be shut as needs be. It would be ideal if you remember that according to the AGCCS expressions giving updates in an auspicious way is an unquestionable requirement.
Thank you for your cooperation.
17.07.2019
KoiSlots
This objection has been revived according to submitter's solicitation and KoiSlots Grievances Group might want to give it one more help out the two gatherings required into the question coming to an agreeable resolution.
17.07.2019
wsteuber
Today, Viggoslots affirmed to me that they are currently going to process my staying 2000 Euro withdrawal, when I compose this message. Along these lines, my case has been dealt with and shut successfuly. I express gratitude toward KoiSlots for their incredible support!
KoiSlots, presently may now stamp this objection as comprehended effectively and close it.
17.07.2019
KoiSlots
Based on submitter's last post KoiSlots Grumblings Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.